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  1.    27 Jul 2017 #1
    Join Date : Jul 2015
    Posts : 15
    10

    Can no longer print


    I have lost the ability to print anything from any app. I even bought a new printer but it does the same thing. The first printer is an older printer but it copies and scans along with printing. I can still copy and scan but not print. The new one is just a printer. I've connected both wirelessly and directly by usb, same issue both ways.

    When clicking on "Print" it says "Getting ready to print", then it just quits, no error, no "end print" nothing. The print queue never opens nothing.

    The printer is listed in the "Devices and Printers" and running troubleshooter shows no errors. I don't know what else to check. The last time I printed something was about two weeks ago and all worked as it should, the next time nothing.

    What other information do you need?
      My ComputerSystem Spec
  2.    27 Jul 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,104
    Windows 10 Pro Build 1703

    Hi RobbyK.

    Here is how I would go about this. Uninstall all software associated with both devices. Then find the devices and remove them. Disconnect cables. Restart computer.

    I would then concentrate on new printer. Head to vendor site and get the latest software/driver.

    Now a number of printers can't be connected until software is install, HP and Canon's fall into this category.

    By the way what kind of printer is this?

    So I would start my install and when installation says it can't find printer connect USB cable. (I guess I shouldn't be assuming it wired but I will for now).

    Complete install and test.

    Then proceed with old device minding when you should connect.


    Ken
      My ComputerSystem Spec
  3.    27 Jul 2017 #3
    Join Date : Jul 2015
    Posts : 15
    10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi RobbyK.

    Here is how I would go about this. Uninstall all software associated with both devices. Then find the devices and remove them. Disconnect cables. Restart computer.

    I would then concentrate on new printer. Head to vendor site and get the latest software/driver.

    Now a number of printers can't be connected until software is install, HP and Canon's fall into this category.

    By the way what kind of printer is this?

    So I would start my install and when installation says it can't find printer connect USB cable. (I guess I shouldn't be assuming it wired but I will for now).

    Complete install and test.

    Then proceed with old device minding when you should connect.


    Ken
    I really don't do a good job of expressing myself when typing into a forum I try, it just doesn't work out.

    But I have tried all of that on both printers, (both are Cannon's (strictly by accident)) making sure to use the device manager to uninstall completely including driver information.

    I'm afraid it's my old laptop, but printing is a software issue not a (pc) hardware so that shouldn't be it....

    Thank you Ken for your reply, I will appreciate any other ideas.
      My ComputerSystem Spec
  4.    27 Jul 2017 #4
    Join Date : Aug 2014
    Forever West
    Posts : 3,927
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Copy is not a function of the computer but Scan is. If one can scan it usually means the printer is communicating with the PSC device. I have had call-outs where the Default printer was changed in Control Panel, Devices and Printers to something else and not caught by the user/client.
      My ComputerSystem Spec
  5.    27 Jul 2017 #5
    Join Date : Jul 2015
    Posts : 15
    10
    Thread Starter

    Quote Originally Posted by Berton View Post
    Copy is not a function of the computer but Scan is. If one can scan it usually means the printer is communicating with the PSC device. I have had call-outs where the Default printer was changed in Control Panel, Devices and Printers to something else and not caught by the user/client.
    Thank you for your reply, I have checked that several times.
      My ComputerSystem Spec
  6.    27 Jul 2017 #6
    Join Date : Apr 2015
    Port Neches, Texas
    Posts : 238
    Windows 10 Home

    Try this, Robby. Go to Control panel, right click on your default printer, click "Printer Properties" (Note: NOT Properties), click on Advanced Tab and then select "Print Direct to the Printer", click Apply and OK. If at first it doesn't work, try a restart after toggling the setting again.

    C.B.
      My ComputerSystem Spec
  7.    27 Jul 2017 #7
    Join Date : Jul 2015
    Posts : 15
    10
    Thread Starter

    Quote Originally Posted by cbwilsha View Post
    Try this, Robby. Go to Control panel, right click on your default printer, click "Printer Properties" (Note: NOT Properties), click on Advanced Tab and then select "Print Direct to the Printer", click Apply and OK. If at first it doesn't work, try a restart after toggling the setting again.

    C.B.
    Correct Answer

    Another question, why would after several years would it change from needing to be spooled to direct print?
      My ComputerSystem Spec
  8.    27 Jul 2017 #8
    Join Date : Apr 2015
    Port Neches, Texas
    Posts : 238
    Windows 10 Home

    I have no idea. I am a Windows 10 Insider tester and this happened to me and many other testers about 5 or 6 builds ago and that's when we discovered this fix. A few builds later, I switched back to spooling and everything was working again. If I were you, after the next major update, I would try switching back.

    C.B.
      My ComputerSystem Spec
  9.    28 Jul 2017 #9
    Join Date : Jul 2015
    Posts : 15
    10
    Thread Starter

    Well, got up this morning and the new printer would not connect to the wifi at all. The old one said it was connected but would not print. That's when I had an idea, I used my cell phone to set up a network, connected both printers to it and they both printed first try.

    Seems my slow satellite internet isn't maintaining a fast enough connection for the printers to stay connected. Why not at times I can't surf the internet.
      My ComputerSystem Spec
  10.    28 Jul 2017 #10
    Join Date : Aug 2014
    Forever West
    Posts : 3,927
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Satellite Internet service in my area is somewhat spotty in that there's an upward transmission and a downward receive. I had a client try to use MagicJack and the slight pause between up and down would disconnect the phone service every time, doesn't maintain a connection handshake.
      My ComputerSystem Spec

 
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