1. Joined : May 2015
    Posts : 18
    Windows 10 TP
       26 Jul 2015 #1

    Latest updated Synaptics touchpad driver kills my trackpad - help!


    I am running the latest build of Windows 10 (build 10240).

    Now that release date is coming driver updates are arriving for my laptop (Acer ES1-111M). One of which is for the Synaptics touchpad. When I apply this driver and restart my laptop the trackpad no longer works and the new driver has an error in Device Manager and cannot start.

    This device cannot start (error code 10)

    The specified request is not a valid operation for the target device.


    If I try to update the driver it says the latest version is installed. I have to rollback the driver to the previous one supplied by Microsoft and the trackpad works again, However the entire process repeats when the Synaptics trackpad update is automatically installed again by Windows Update.

    Does anyone know how to solve this?

    Thanks.
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 1
    Windows 10 10240/rtm
       26 Jul 2015 #2

    Hi,
    same issue with me. At each reboot, I have conflict with an IBM driver for my synaptics touchpad.
    Any solution ?

    best
      My System SpecsSystem Spec


  3. Joined : May 2015
    Posts : 18
    Windows 10 TP
       26 Jul 2015 #3

    I hope that this is fixed soon. I have to use a USB mouse right now to use my laptop.
      My System SpecsSystem Spec


  4. Joined : May 2015
    Central IL
    Posts : 3,068
    EL Capitan
       26 Jul 2015 #4

    Roll it back to the original driver. Make sure that you only allow Device driver updates, by Making the change in "Device Installation Settings" under System, that only you will update them.
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 5
    Windows 10
       27 Jul 2015 #5

    Uninstall the driver then either use the Troubleshooter tool or the Powershell script to hide the update from downloading. Both ways work. Tried both methods on different machines to stop Windows Update from installing Synaptics.

    Windows Update Troubleshooting Hide Updates: https://support.microsoft.com/en-us/kb/3073930
    http://download.microsoft.com/downlo...owhide.diagcab

    Powershell Script: Script Windows Update PowerShell Module
    Powershell instructions: Preventing a certain Windows Update from installing on Windows 10 | In Absentia
      My System SpecsSystem Spec


  6. Joined : May 2015
    Posts : 18
    Windows 10 TP
       27 Jul 2015 #6

    Sunain said: View Post
    Uninstall the driver then either use the Troubleshooter tool or the Powershell script to hide the update from downloading. Both ways work. Tried both methods on different machines to stop Windows Update from installing Synaptics.

    Windows Update Troubleshooting Hide Updates: https://support.microsoft.com/en-us/kb/3073930
    http://download.microsoft.com/downlo...owhide.diagcab

    Powershell Script: Script Windows Update PowerShell Module
    Powershell instructions: Preventing a certain Windows Update from installing on Windows 10 | In Absentia
    Thanks very much everyone. I decided to hide the update for now. I also emailed Synaptics to let them know about this issue to see what they do.
      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
Latest Realtek HD Audio Driver Version
Latest Realtek High Definition Audio Codecs Last Updated: January 10th 2017 DRIVER VERSION: 6.0.1.8040 (Only 64-bit Windows) Download at: Microsoft Update Catalog
Drivers and Hardware
Latest AMD Catalyst Graphics Driver for Windows 10
Latest AMD Crimson Video Driver Released Crimson ReLive Edition Release Date: January 17th 2017 Driver Version: 17.1.1 (16.50.2611) This driver has been re-released to only update AMD Radeon settings. AMD CCC WHQL Video Driver Download...
Graphic Cards
Synaptics Touchpad Will Not Scroll (Windows 10)
Hi! New to the forum...I just upgraded my windows 7 original install on my Toshiba Laptop (3 years old) to the Windows 10 Home Preview Build (10130 was installed). Everything appears to be working EXCEPT my touchpad will not scroll. It is a...
Drivers and Hardware
Solved elan touchpad driver update
Been reading here and using win 10 from the outset. On latest build, updated this morning. This Elan touchpad driver keeps coming in through windows update and it just screws up my touchpad more than anything. When it loads up I can no longer...
Drivers and Hardware
Windows 10: Microsoft shows off new trackpad gestures...
Read more...
Windows 10 News
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:15.
Find Us
Twitter Facebook Google+



Windows 10 Forums