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  1.    26 Jul 2017 #11
    Join Date : Jul 2017
    Posts : 14
    Windows 10
    Thread Starter

    Click image for larger version. 

Name:	Capture.PNG 
Views:	7 
Size:	30.0 KB 
ID:	145682
    I get this for Playing Audio, and the first one for Recording Audio
      My ComputerSystem Spec
  2.    26 Jul 2017 #12
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    Usually in the bottom left there is an option to view detailed information.
    Click on detailed information and post an image into the thread.
      My ComputerSystem Spec
  3.    26 Jul 2017 #13
    Join Date : Jul 2017
    Posts : 14
    Windows 10
    Thread Starter

    That is the detailed information above.
      My ComputerSystem Spec
  4.    26 Jul 2017 #14
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    Keyboard:
    win + r (simultaneously)
    services.msc

    locate each:
    1) Windows Audio
    2) Windows Audio Endpoint Builder
    3) Plug and Play

    Right click on each of the above and make sure:
    Startup type is automatic
    Services are running

    For each of these make sure that you right click then restart them despite the displayed status.

    In the left lower corner search type: msconfig
    Make sure that there are check marks for each

    Windows Audio
    Windows Audio Endpoint Builder

    Reboot

    There are more troubleshooting steps if the above does not fix the audio.
      My ComputerSystem Spec
  5.    26 Jul 2017 #15
    Join Date : Jul 2017
    Posts : 14
    Windows 10
    Thread Starter

    Tried that, rebooted and still nothing.
      My ComputerSystem Spec
  6.    26 Jul 2017 #16
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    1) disable automatic windows updates of non-windows drivers:
    Enable or Disable Driver Updates in Windows Update in Windows 10 Windows 10 Windows Update Activation Tutorials
    2) open device manger
    3) expand sound, video and game controller
    4) right click on the high definition audio device
    5) uninstall
    6) go to the device manager menu > click action > scan for changes
    7) reboot > check audio

    If the above fails repeat all of the steps again but don't click action center to scan for changes.
    Instead open the HP web site and download new copies of the audio drivers.
    Reboot > check audio

    Report progress in the thread.
      My ComputerSystem Spec
  7.    26 Jul 2017 #17
    Join Date : Jul 2017
    Posts : 14
    Windows 10
    Thread Starter

    Did both, still no sound. But I did get a sound setting pop up after the second restart saying I disconnected a device which made me think I had my sound back but I checked and no sound still.

    Edit: Oh and Realtek's software is now installed.

    Edit 2: Also in device manager, there is a yellow triangle with a '!' in it next to 'High Definition Audio Device' but when I update the driver via right clicking, it says the best driver is in use already.
      My ComputerSystem Spec
  8.    26 Jul 2017 #18
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    Create a bootable windows 10 iso: Download Windows 10

    Open administrative command prompt and type or copy and paste:


    1) sfc /scannow


    2) dism /online /cleanup-image /restorehealth


    3) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    4) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    5) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


    6) shutdown /r (you will reboot the computer so that it is in clean boot)


    Evaluate the performance on your computer in clean boot during typical use.
    Are the boots faster or slower?
    Are the shutdowns faster or slower?
    How has the audio and video performance changed? Is it better, worse, or the same?
    Continue using clean boot indefinitely to monitor performance.
      My ComputerSystem Spec
  9.    26 Jul 2017 #19
    Join Date : Jul 2017
    Posts : 14
    Windows 10
    Thread Starter

    Rather not do that yet since even a system restore didn't fix it and I read people who have reinstalled and still had issues.
      My ComputerSystem Spec
  10.    26 Jul 2017 #20
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit

    We are not planning a clean install yet
      My ComputerSystem Spec

 
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