No audio on Dell Inspiron 15 5567

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  1. Posts : 59
    Windows 10 Home x64
       #1

    No audio on Dell Inspiron 15 5567


    Since I reinstalled Windows on my dell, the sound stopped working somehow. Also the sound driver seems to be up-to-date for some reason. Could anyone point out the issue that I could potentially have?
      My Computer


  2. Posts : 42,944
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, here are some possibilities:
    1. Check your Device Manager. Any yellow triangles?
    2. What build of Windows were you using previously? Were you previously using the Creator's build or the Anniversary build? MS handles the drivers somewhat differently in the current Creator's build, it seems.
    3. Can you try rt clicking the volume icon on the task bar, click Troubleshoot.... and post the result?
    4. Try downloading the latest approved driver from your manufacturer and use that.
    5. Perhaps note post #11 here for example (there are numerous threads here on no audio problems, not all will be directly relevant to you)
    No Audio Output Device is installed Solved - Page 2 - Windows 10 Forums

    For clarity, please post your current build.
    (Windows key + R, winver).
      My Computers


  3. Posts : 4,142
    Windows 3.1 to Windows 11
       #3
      My Computer


  4. Posts : 59
    Windows 10 Home x64
    Thread Starter
       #4

    I installed that driver already, and still no sound.
      My Computer


  5. Posts : 59
    Windows 10 Home x64
    Thread Starter
       #5

    And I'm using the RTM build. I may have to update windows perhaps.
    No audio on Dell Inspiron 15 5567-capture.png
    Last edited by alexk207; 24 Jul 2017 at 07:49. Reason: add
      My Computer


  6. Posts : 59
    Windows 10 Home x64
    Thread Starter
       #6

    dalchina said:
    Hi, here are some possibilities:
    1. Check your Device Manager. Any yellow triangles?
    2. What build of Windows were you using previously? Were you previously using the Creator's build or the Anniversary build? MS handles the drivers somewhat differently in the current Creator's build, it seems.
    3. Can you try rt clicking the volume icon on the task bar, click Troubleshoot.... and post the result?
    4. Try downloading the latest approved driver from your manufacturer and use that.
    5. Perhaps note post #11 here for example (there are numerous threads here on no audio problems, not all will be directly relevant to you)
    No Audio Output Device is installed Solved - Page 2 - Windows 10 Forums

    For clarity, please post your current build.
    (Windows key + R, winver).
    1. No yellow triangles
    2. RTM Build
    3. Got this result. Even tried a pair of earbuds, same result.
    No audio on Dell Inspiron 15 5567-capture.png
    4. Already installed appropriate drivers from the manufacturer's website. Still isn't working.
      My Computer


  7. Posts : 42,944
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #7

    Hi, I'm wondering why you're using an out of date version of Win 10... have you had Windows updates disabled?
    (That it's old wouldn't of itself explain a lack of audio of course)
      My Computers


  8. Posts : 59
    Windows 10 Home x64
    Thread Starter
       #8

    dalchina said:
    Hi, I'm wondering why you're using an out of date version of Win 10... have you had Windows updates disabled?
    (That it's old wouldn't of itself explain a lack of audio of course)
    I must have used an old Windows 10 installation disc to reinstall Windows.
      My Computer


  9. Posts : 59
    Windows 10 Home x64
    Thread Starter
       #9

    alexk207 said:
    And I'm using the RTM build. I may have to update windows perhaps.
    No audio on Dell Inspiron 15 5567-capture.png
    Just recently updated Windows, and still have the same issue present.
      My Computer


  10. Posts : 42,944
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #10

    Try booting from Kyhi's boot disk (a very useful tool to have to hand) available from the top of the Software and Apps section here.

    Do you have sound then?
      My Computers


 

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