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  1.    27 Jul 2017 #11
    Join Date : Jan 2014
    Inverness
    Posts : 1,186
    Win 10

    If the problem does not get resolved here, the Dell community forum is available for assistance.
    I have a nearly identical Inspiron 15, a 5577 model.

    http://en.community.dell.com/
      My ComputersSystem Spec
  2.    27 Jul 2017 #12
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,971
    Win 10 Pro (1703)

    Seems to be a recent model, supplied with Win 10. Your best option is indeed to refer to Dell.

    Tests are available here, including sound.
    Support for Inspiron 15 5567 | Diagnostics | Dell UK
      My ComputerSystem Spec
  3.    28 Jul 2017 #13
    Join Date : Jun 2015
    UK
    Posts : 2,082
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Quote Originally Posted by alexk207 View Post
    Since I reinstalled Windows on my dell, the sound stopped working somehow. Also the sound driver seems to be up-to-date for some reason. Could anyone point out the issue that I could potentially have?
    Some ideas not already posted:
    1. Try running Dell sound hardware diagnostics http://www.dell.com/support/home/us/en/4/quicktest Your laptop may already have this functionality which you can launch by pressing a function key on boot (F12?)
    2. Run sfc /scannow from an admin command prompt to check / repair
      My ComputersSystem Spec
  4.    28 Jul 2017 #14
    Join Date : Apr 2017
    Posts : 8,645
    windows 10 professional version 1607 build 14393.969 64 bit

    See if these steps can fix the loss of audio:

    type control in the left lower corner search > click on control panel > click on large or small icons > click on troubleshooting > on the left pane click on view all > run the following windows troubleshooters:

    1) Hardware and Devices

    2) Video Playback

    3) Playing Audio > open audio enhancements > play test sounds > advanced > change sample rate > test multiple sample rates

    4) Recording Audio

    For each troubleshooter make sure that advanced is clicked to apply repairs automatically.
    For each troubleshooter click on view detailed information.
    Report any problems using images that were fixed or not fixed.

    Keyboard:
    win + r (simultaneously)
    services.msc

    locate each:
    1) Windows Audio
    2) Windows Audio Endpoint Builder
    3) Plug and Play

    Right click on each of the above and make sure:
    Startup type is automatic
    Services are running

    For each of these make sure that you right click then restart them despite the displayed status.

    In the left lower corner search type: msconfig
    Make sure that there are check marks for each

    Windows Audio
    Windows Audio Endpoint Builder

    Reboot


    If the above steps do not fix the audio then create a bootable windows 10 iso: Download Windows 10

    Boot to windows
    open file explorer
    click this pc
    insert the bootable windows 10 iso into any usb port
    look for the windows 10 iso within file explorer
    click on the usb windows 10 iso and look for setup or setup.exe
    launch this file from within file explorer
    then follow the text and images in the link provided

    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
      My ComputerSystem Spec
  5.    28 Jul 2017 #15
    Join Date : Jan 2014
    Inverness
    Posts : 1,186
    Win 10

    It would appear the user reinstalled Windows and possibly not all the Dell drivers is the root cause of problems. If the Dell recovery had been used there probably would not have been a problem.

    I go back to my 10+ years of helping on the Dell forums. Although Windows will usually install needed drivers, the old Dell manual installation procedure is still useful (1) Install Windows (2) Install Dell Desktop or Laptop Support Software (3) Motherboard chipset drivers (4) Device Drivers. The chipset drivers are key to a successful installation as one of the functions of the chipset drivers is to define all the devices.
      My ComputersSystem Spec
  6.    29 Jul 2017 #16
    Join Date : Jun 2016
    Green Bay, WI
    Posts : 42
    Windows 10 Home x64
    Thread Starter

    Quote Originally Posted by fireberd View Post
    It would appear the user reinstalled Windows and possibly not all the Dell drivers is the root cause of problems. If the Dell recovery had been used there probably would not have been a problem.

    I go back to my 10+ years of helping on the Dell forums. Although Windows will usually install needed drivers, the old Dell manual installation procedure is still useful (1) Install Windows (2) Install Dell Desktop or Laptop Support Software (3) Motherboard chipset drivers (4) Device Drivers. The chipset drivers are key to a successful installation as one of the functions of the chipset drivers is to define all the devices.
    My recovery discs were broke when I wanted to use them.
      My ComputersSystem Spec
  7.    30 Jul 2017 #17
    Join Date : Jan 2014
    Inverness
    Posts : 1,186
    Win 10

    The procedure that came with my new Dell Inspiron 15 5000 series (same series as yours) was to backup using a USB flash drive, not discs. It also instructed to check (boot) the flash drive to verify it was OK. I have that, plus I went an extra step and did a full drive (it has an SSD) drive image (all partitions) with Macrium Reflect backup software to a separate drive.

    But regardless of where the Windows 10 OS came from, the Win 10 installation and installation of needed DELL drivers should have got you going. The Dell supplied drivers in some cases are custom modified drivers and not the same as the "retail" (generic) driver versions from other sources.
      My ComputersSystem Spec

 
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