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  1.    21 Jul 2017 #1
    Join Date : Apr 2017
    Posts : 37
    Windows10 Home Edition

    Printer will not work in windows10


    Hi all,I have an HP Officejet 4500.Installed it when 10 was introduced as free.It worked fine untill the anniversary update but no longer works.Went to the hp website and put in the info.and they inform me that there is no driver avaliable.So,can I assume I have to throw another printer away because of Billy G,thank-you.
      My ComputerSystem Spec
  2.    21 Jul 2017 #2
    Join Date : Nov 2016
    Posts : 424
    Windows 10

    There is a Windows 10 driver on the HP support website. Download and install it.
      My ComputerSystem Spec
  3.    22 Jul 2017 #3
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,031
    Windows 10 Pro
      My ComputerSystem Spec
  4.    22 Jul 2017 #4
    Join Date : Apr 2017
    Posts : 37
    Windows10 Home Edition
    Thread Starter

    Thanx anyway guys but I downloaded that driver 6 months ago and it does not work.That was the driver for Windows10 but after the anniversary update it does not work.
      My ComputerSystem Spec
  5.    23 Jul 2017 #5
    Join Date : Jun 2015
    UK
    Posts : 2,091
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Be sure to choose the correct driver since there are many variants - http://h20180.www2.hp.com/apps/Looku...officejet+4500

    If that doesn't work, uninstall the driver then reinstall it. Are you using genuine HP cartridges since I have an All in One HP printer which won't even install HP's software unless it detects HP cartridges.

    You could try the HP Officejet Basic Print and Scan Driver and run HP's Print & Scan Doctor.
      My ComputersSystem Spec
  6.    23 Jul 2017 #6
    Join Date : Apr 2017
    Posts : 37
    Windows10 Home Edition
    Thread Starter

    Thank-you Steve C for replying.Went to the site you gave me and found the driver that I already have and still doesn't work.Did
    uninstall the driver at first but seemed to be a mistake cuz now I can't install it again.Says it ran into trouble and is exiting
    installation.Just don't know what is wrong,Tony.
      My ComputerSystem Spec
  7.    23 Jul 2017 #7
    Join Date : Oct 2014
    Posts : 939
    Windows 8.1, Win10Pro

    Simply uninstalling HP printer drivers often does not work. I ran into similar problems with Win10 -- and the only thing that worked was digging out the ORIGINAL CD that came with the printer, reinstalling from that CD, and then uninstalling. During the uninstall, I had to insert that CD. But after that, the printer stuff was finally gone and I could reinstall using the more current software from the HP website.
      My ComputerSystem Spec
  8.    23 Jul 2017 #8
    Join Date : Jun 2015
    UK
    Posts : 2,091
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Quote Originally Posted by eore View Post
    Thank-you Steve C for replying.Went to the site you gave me and found the driver that I already have and still doesn't work.Did
    uninstall the driver at first but seemed to be a mistake cuz now I can't install it again.Says it ran into trouble and is exiting
    installation.Just don't know what is wrong,Tony.
    Are you using genuine HP ink? I can't install HP software on my HP printer when using 3rd party ink.
      My ComputersSystem Spec
  9.    23 Jul 2017 #9
    Join Date : Apr 2017
    Posts : 37
    Windows10 Home Edition
    Thread Starter

    Yes,am using hp ink.Mark,I can't use the original cd to install on windows10,won't let me.That is why I went to the hp website and
    downloaded the windows10 driver.Again,it worked fine until the anniversary update.Then I went to hp website again and they scanned the computer and said there is no new driver other than what I have installed.So,what I did is I have an older laptop running 8.1 so installed there and printer works fine.It just seems ridiculous to have to by a new printer on every other os that ms comes out with.Thanx all for the help.
      My ComputerSystem Spec
  10.    24 Jul 2017 #10
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,031
    Windows 10 Pro

    Go to Start/Search and type appwiz.cpl and press enter. In Programs and Features uninstall all of the HP Printer software. Remove the USB cable for the printer from the Printer End and restart the computer.
    Now download the latest driver in post #3, during the install, it will tell you when to plug in the USB cable.
    uninstall the driver at first but seemed to be a mistake cuz now I can't install it again.Says it ran into trouble and is exiting installation
    What is the exact error message? Be sure you rebooted with the USB cable unplugged from the computer end before trying to reinstall.
    Try Uninstalling with Revo Uninstaller. If it is not in the list, use Hunter Mode, be sure to use the Advanced Method to remove all files from Registry.
      My ComputerSystem Spec

 
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