Windows 10: Intel HD3000 driver issue

  1.    19 Jul 2017 #1

    Intel HD3000 driver issue

    I have a user with a Dell Vostro 2420 that has been running Windows 10 for about a year or so and has been fine up until updates that were applied last night. Now there is an exclamation next to the video driver (Intel HD 3000 sandy bridge) and he cannot use his second screen. We cannot update it as Windows shows there is no update available and the ďrollbackĒ option is grayed out.
    Upon checking Dellís site, they donít even offer a video driver for the Vostro 2420 running Windows 10, only 8.1 so I grabbed that one, extracted it and then tried to manually update the video driver but it said the best one was installed already. Next I went to Intelís driver download page to grab the newest one available. But I had the same problem. Now we canít update or rollback. How can I resolved this and prevent Windows 10 from updating the video driver in the future?
      My ComputerSystem Spec

  2. Dude's Avatar
    Posts : 12,007
    Windows 10 Pro X64
       19 Jul 2017 #2
      My ComputerSystem Spec

  3.    19 Jul 2017 #3

    Thanks I know how to disable them but I need to get the one the that worked installed it won't accept any others then the one from windows update. Maybe I'll disable driver updates and try again tomorrow.
      My ComputerSystem Spec

  4. Dude's Avatar
    Posts : 12,007
    Windows 10 Pro X64
       19 Jul 2017 #4

    Okay, have you try to rollback the driver.. never mind, realized you tried that already
      My ComputerSystem Spec

  5. essenbe's Avatar
    Posts : 11,137
    Windows 10 Pro and Windows 10 Pro Insider
       19 Jul 2017 #5

    Have you tried the Intel Update Utility that will scan your computer and suggest updates for drivers?
      My ComputersSystem Spec

  6.    20 Jul 2017 #6

    In the Device Manager, right click the Intel HD 3000 device with the yellow mark and Uninstall it. Now, right click Any device and choose Scan For Hardware Changes. This should reinstall the previous driver again.
    If the Yellow Mark comes back, then try downloading the driver here: Intel HD Graphics (Sandy Bridge) - Tech
      My ComputerSystem Spec

  7.    25 Jul 2017 #7

    Thanks for the suggestions but it keeps reinstalling the broken one.
      My ComputerSystem Spec

  8.    25 Jul 2017 #8

    In the Device Manager, Right click the Yellow flag and Uninstall it, do not reboot or scan for hardware changes. now download the latest driver linked in post #6, it should replace the older driver.
      My ComputerSystem Spec

  9.    25 Jul 2017 #9

    I've tried that every which way. It keeps telling me that "the computer does not meet the minimum requirements for installing the software". I've tried the Dell drivers for 7, 8, 8.1 in regular and compatibility mode. Same error for Intel driver. Intel and Dell driver update programs don't work either
      My ComputerSystem Spec

  10.    25 Jul 2017 #10

    Make sure you are downloading the driver for your version of your Windows OS (ie) 32bit or 64bit.
    In the Device Manager, after uninstalling, you can go to the toolbar at the top, Action/Add Legacy Hardware. Install hardware I manually select (advanced) . Leave Show All Devices selected, click the Have Disk button and browse it to the downloaded driver file, to the .inf file.
      My ComputerSystem Spec


Related Threads
The Intel Atom Z3740 is supported by a System on Chip (SOC), typically used on tablets and smaller laptops such as the Asus Transformer range (and many others). The devices were shipped with Windows 8.1 and included a webcam which worked fine on...
Solved Intel Rapid Storage driver issue in Drivers and Hardware
Hi all, I've had an issue for some time with my Intel 8 Series/C220 Chipset Family SATA AHCI Controller. I'm running Win10 Pro 64 and updated earlier this year from Win7 Pro 64. I use Driver Genius to scan my drivers for updates and I got a message...
Recently, the WiFi on this particular laptop has been sub-par. Downloading the same file, the WiFi downloads at the rate of 70 kbps (pretty bad) while the Ethernet cable is at 700 kbps ~ 1000 kbps. I know that the Ethernet is almost always faster...
The boot sequence takes too long (black screen during startup for almost 1 min). It seems there is an issue with the switching between these two boards. Is there any way to keep a low power consumption, keeping the option to use both cards and...
After installing Windows 10 the wired Ethernet adapter is missing from the device manager. I found similar threads in the forum but most of the answers concern downloading of drivers for the adapter. My question is how do I download the adapter. One...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:23.
Find Us