1.    14 Jul 2017 #1
    Join Date : Jul 2015
    Posts : 11
    Windows 8.1

    Bluetooth mouse not working after updating windows 10 (1703)


    I updated my windows 10 to ver. 1703 and my Bluetooth mouse does not connect. I get a driver error.
    In the device manager there is a yellow triangle in Bluetooth low energy GATT compliant HID device.
    When I click on it I get the message Device could not start (code10 internal error)
    Driver details:
    Microsoft
    Date: 2006/06/21
    Version 10.0.15063.322

    Device: Genius NX 9000 BT
    Windows 10
      My ComputerSystem Spec
  2.    14 Jul 2017 #2
    Join Date : Jul 2017
    Posts : 9
    windows
      My ComputerSystem Spec
  3.    20 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 1
    Windows 10 1703

    Microsoft changed certain things about the way that Windows interacts with Bluetooth devices, controllers, etc. I work at a University, and we use wireless Bluetooth temperature probes in the Chemistry department. They are made by Vernier Software & Technology, and when troubleshooting a few unrelated issues, I came across a note in Vernier's documentation stating that the Bluetooth probes will NOT function on Windows 10 1703 (any version below that is fine) due to this change.

    I believe that you are experiencing something that is related. I came across this thread on StackExchange regarding (possibly) something similar: Bluetooth: BluetoothLEDevice::FromIdAsync() does not complete on 10.0.15063.

    Someone from Microsoft commented in it stating this:
    This issue has been fixed and is available in the latest Windows Insider Fast program flights. If you are willing, you can validate that this resolves you issues by enrolling into the insider program and installing the latest Fast flight available. The issue was also rolled out and serviced via Windows Update at the end of June, but is currently an optional update that requires manual installation.

    Perhaps you can try to update to the latest Insider version to see if it resolves your issue?
      My ComputerSystem Spec

 


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