Page 1 of 3 123 LastLast
  1.    09 Jul 2017 #1
    Join Date : Nov 2014
    Posts : 17
    Windows 10

    All HDMI Out ports on 3 BenQ Monitors have lost their audio


    Hi, I have 3 BenQ RL2460HT Monitors. They have 2 HDMI in Ports and an HDMI Out port with allows Video/Audio passthrough which is important for me since I stream on Twitch. So my Xbox goes to my Monitor then to the Elgato which helps with input delay. One day I went to stream and the HDMI Out port had no audio, so I swapped to the other 2 monitors and none of them were able to get audio to my Elgato HD60S. I'm unsure if it's a BenQ issue or an Elgato issue. Could it be a Realtek issue since video works fine.
      My ComputerSystem Spec
  2.    09 Jul 2017 #2
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,413
    Windows 10 IoT

    Right click the speaker icon in notifications area of the taskbar, down by the clock. Then select "playback devices". To get audio out of HDMI it needs to be set to Digital Display Audio. That's what it lists for me. Mine is set to Speakers as its my laptop and I don't have an HDMI display connected. If that's not your issue it must be a monitor setting?
      My ComputerSystem Spec
  3.    09 Jul 2017 #3
    Join Date : Nov 2014
    Posts : 17
    Windows 10
    Thread Starter

    It says that none of these are plugged in there's like 5-6 Digital Display Audios.
      My ComputerSystem Spec
  4.    10 Jul 2017 #4
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,413
    Windows 10 IoT

    How many you have I think depends on how many ports you have on your video card. I only had the one entry on my laptop. I'm on my desktop PC and have 5 entries. All my NVidia High Definition Audio entries show not plugged in. All my monitors are DVI.

    A more detailed view of your setup would help. Are you trying to get your PC audio to the Elgato or your XBOX audio to the Elgato? If its the XBOX ignore what I posted above, It must be a setting in the monitor setup menu. If its the PC audio you want, what are you using for speakers etc? If the sound doesn't go to the monitors speakers it will never pass through to the Elgato.
      My ComputerSystem Spec
  5.    10 Jul 2017 #5
    Join Date : Nov 2014
    Posts : 17
    Windows 10
    Thread Starter

    Well I have my Xbox One and Xbox 360 going into a Bi-Directional Switcher (which has never given me this issue before) via HDMI, I have also tried a direct connection, the Switcher then connects to HDMI 1 in one of my Monitors. The Monitor that it's plugged into it connected to my PC via DVI and I've also tried one that's connected via HDMI to an Active Mini DP Adapter and another one that's just straight HDMI. I've had this setup for a while and it's never caused an issue. What I'm trying to do is get my audio from my Xbox through the Monitor to the Elgato to the Elgato Software which I've been able to do successfully until recently which made me wonder what started causing the issue.
      My ComputerSystem Spec
  6.    10 Jul 2017 #6
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,413
    Windows 10 IoT

    Ok, since you have more than one monitor, swap in a second monitor in place of the Elgato. If you get video and sound on the second monitor you know the issue is with the Elgato. If you only get video but no sound its with the monitor or XBOX etc. If you have no sound on both monitors its a problem with the XBOX or switcher.
      My ComputerSystem Spec
  7.    10 Jul 2017 #7
    Join Date : Nov 2014
    Posts : 17
    Windows 10
    Thread Starter

    On the 2nd monitor, would I unplug the cables from it and just leave the cable from the 1st monitor plugged into the HDMI In port?
      My ComputerSystem Spec
  8.    10 Jul 2017 #8
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,413
    Windows 10 IoT

    Quote Originally Posted by EchoX860 View Post
    On the 2nd monitor, would I unplug the cables from it and just leave the cable from the 1st monitor plugged into the HDMI In port?
    Yes
      My ComputerSystem Spec
  9.    10 Jul 2017 #9
    Join Date : Nov 2014
    Posts : 17
    Windows 10
    Thread Starter

    Edit: That was my bad, had it in the wrong input. Okay, so we have video but no audio at all. I can clearly hear the audio on Monitor A, but via HDMI Output, no audio at all to Monitor B
      My ComputerSystem Spec
  10.    10 Jul 2017 #10
    Join Date : Nov 2014
    Posts : 17
    Windows 10
    Thread Starter

    For fun I tried Monitor A HDMI Out to Monitor C Hdmi In and there was no signal at all.
      My ComputerSystem Spec

 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
Solved PC wakes from sleep to sync time and HDMI audio is lost
For the last couple of weeks, I guess after upgrading to the Windows 10 Pro Preview Build 10586.545 or because of some windows update, I have been experiencing strange issues where, my PC wakes from sleep and the only thing that I can see in event...
General Support
Windows 10 Not Detecting HDMI Monitors
Running windows 10. I have a new MSI GT72 Dominator Pro Laptop that has Thunderbolt, Mini-Display, and HDMI outputs. I have two monitors that are HDMI. THey are detected if I use the thunderbolt and Mini-display but not through the HDMI. I have...
Graphic Cards
Solved How do I get 2 HDMI monitors running on my AMD Radeon R9 270?
So I have a r9 270 which only has 1 HDMI port. I was wondering if there's a way to have 2 HDMI monitors running on my 270 which only has 1 HDMI port. Would it be worth upgrading graphics cards for this reason? I'm in need for more space so utilize...
Graphic Cards
HDMI Converter to HDMI, Audio + Optical Audio
Hi there Brilliant little device for passing HDMI (less HDCP !!) plus RCA L, R Audio and 5.1 Optical Audio (SPDIF). Switchable audio pass thru,, 2Ch, 5.1 ch. (Max HDMI input is 1080p so won't work for your 4K huge TV's though) - still an...
Drivers and Hardware
Updated Bios on Gigabyte MoBo -- lost 3 SATA ports
I built my Intel i5 PC in 2010. The mobo is the Gigabyte GA-P55-USB3 "Ultra Durable"... After recently upgrading to Windows 10, I attempted to upgrade my RAM from 4 to 8 GB. My mobo did not recognize the two available RAM slots. I decided...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:55.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums