All HDMI Out ports on 3 BenQ Monitors have lost their audio

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  1. Posts : 15,037
    Windows 10 IoT
       #11

    If you have sound on monitor A, but none on monitor B, its an issue with the HDMI OUT. Or the cable going between the two.
      My Computer


  2. Posts : 17
    Windows 10
    Thread Starter
       #12

    I've tried a few different cables, but what I was unsure of was why all 3 HDMI Out ports would stop working at possibly around the same time
      My Computer


  3. Posts : 15,037
    Windows 10 IoT
       #13

    I have no idea? The fact that you have audio on the first monitor in the chain means its not a PC or XBOX setting issue. If it was there would be no sound period.
      My Computer


  4. Posts : 17
    Windows 10
    Thread Starter
       #14

    Going to try going directly to Monitor B then Output to Monitor A. Maybe its a driver issue. Only Drivers BenQ has on their site are color profiles. I have a disc that might be out of date
      My Computer


  5. Posts : 15,037
    Windows 10 IoT
       #15

    Monitors don't really have drivers. Just definition files that list all the supported resolutions etc. Even then you don't need that. All you need to know is the correct native resolution to set it to.
      My Computer


  6. Posts : 17
    Windows 10
    Thread Starter
       #16

    Not sure if it has anything to do with my issue, but when I did a factory reset of my PC (long before this issue even started) the monitor that I'm trying to get the audio out of into the elgato said Generic Non PnP Monitor before putting the CD in and updating the "drivers" via the disc
      My Computer


  7. Posts : 15,037
    Windows 10 IoT
       #17

    EchoX860 said:
    Not sure if it has anything to do with my issue, but when I did a factory reset of my PC (long before this issue even started) the monitor that I'm trying to get the audio out of into the elgato said Generic Non PnP Monitor before putting the CD in and updating the "drivers" via the disc
    That doesn't factor into this issue. The video card driver determines if you get the proper signals out of the HDMI port. And that works or you wouldn't get video and sound on the monitor. Same deal for the XBOX. Its GPU driver is what handles the signal out of its HDMI port.
      My Computer


  8. Posts : 17
    Windows 10
    Thread Starter
       #18

    Would how my monitors connect cause any issue? I have an XFX R9 280 Double Dissipation. It has 2 DVI ports, 2 Mini DP and 1 HDMI. I have one plugged in via HDMI, one via DVI and one via HDMI into an active mini DP adapter
      My Computer


  9. Posts : 15,037
    Windows 10 IoT
       #19

    DVI is Video only, if they adhere to the standard. Have you've changed something between when it worked and when it didn't, connection wise? Or added another piece of equipment to the chain?
      My Computer


  10. Posts : 17
    Windows 10
    Thread Starter
       #20

    No I haven't. Only thing I could've done is update my programs/drivers
      My Computer


 

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