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  1.    09 Jul 2017 #1
    Join Date : Oct 2014
    Michigan USA
    Posts : 277
    Windows 10 64-bit Home

    BIOS update failed now doesn't recognize hardware or boot Win 10


    Having lots of issues with a new Gigabyte GA-AB350-Gaming motherboard. After swapping out the old board I had trouble booting to Windows 10-64bit. I did manage to update my Windows license by calling MS but have other issues. My new CPU is a AMD Ryzen 7 1700. The BIOS was version F4. It was suggested a BIOS update to F5 was needed. I did the update within BIOS & when it got to about 90% finished it suddenly said it would reboot in 10 seconds. After reboot I was briefly able to use the mouse & go back into BIOS & noticed it did not update to F5. The mouse suddenly froze & keyboard doesn't work either.Now, it apparently does not recognize any hardware (USB, where the keyboard & mouse are plugged into) & boots to the blue Windows screen but no further. Suggestions, please HELP!
      My ComputerSystem Spec
  2.    09 Jul 2017 #2
    Join Date : May 2015
    Posts : 1,640
    Win 10 X64 Pro 15063

    The GA-AB350 has a dual BIOS, which is supposed to protect against bad BIOS updates. However, I think that its functioning is automatic; I don't spot any way of manually causing the use of the backup BIOS.

    I had a similar problem with one of my first UEFI motherboards. Automatic dual BIOS, but the backup BIOS never came into play. II ended up returning the board.

    No guarantees that this will help, but have you tried clearing the CMOS? There's a jumper for that, or you can do it by removing the CMOS battery for a minute. See the manual. (Downloadable as a PDF, if you don't have a paper copy.)

    If that doesn't work, you may have to repair or replace the board. The BIOS EEPROM chips look like they are soldered to the board, so you can't simply replace them.

    Good luck.
      My ComputerSystem Spec
  3.    09 Jul 2017 #3
    Join Date : Oct 2014
    Michigan USA
    Posts : 277
    Windows 10 64-bit Home
    Thread Starter

    Quote Originally Posted by bobkn View Post
    The GA-AB350 has a dual BIOS, which is supposed to protect against bad BIOS updates. However, I think that its functioning is automatic; I don't spot any way of manually causing the use of the backup BIOS.

    I had a similar problem with one of my first UEFI motherboards. Automatic dual BIOS, but the backup BIOS never came into play. II ended up returning the board.

    No guarantees that this will help, but have you tried clearing the CMOS? There's a jumper for that, or you can do it by removing the CMOS battery for a minute. See the manual. (Downloadable as a PDF, if you don't have a paper copy.)

    If that doesn't work, you may have to repair or replace the board. The BIOS EEPROM chips look like they are soldered to the board, so you can't simply replace them.

    Good luck.
    Thanks,

    I pulled the battery out of the MB & waited about 20 minutes. Then, with battery replaced, power up & all booted to a Windows repair screen but nothing happened. I rebooted again. This time a window flashed that said BIOS was reset. I checked BIOS again but couldn't use the mouse & eventually rebooted again, this time I finally got into Windows 10 desktop.

    Apparently the original F4 BIOS is still in place. I'm at a loss now how to update to F5. Gigabyte offers an App Center & fails to install which might make life easier.

    I'm trying "Q-Flash" next. Pray for me (I need all the help I can get!).
      My ComputerSystem Spec
  4.    09 Jul 2017 #4
    Join Date : Oct 2014
    Michigan USA
    Posts : 277
    Windows 10 64-bit Home
    Thread Starter

    Q-Flash didn't work. It locked at 16% but no more. Took battery out again to hopefully reset again. Bummer!
      My ComputerSystem Spec
  5.    09 Jul 2017 #5
    Join Date : May 2015
    Posts : 1,640
    Win 10 X64 Pro 15063

    Quote Originally Posted by GARoss View Post
    Q-Flash didn't work. It locked at 16% but no more. Took battery out again to hopefully reset again. Bummer!
    My sympathies.

    I did BIOS updates for many years without any problems until UEFI came along.

    Should you end up having to get a different board, I recommend one with a dual BIOS and a hardware switch to select the backup.
      My ComputerSystem Spec
  6.    09 Jul 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,968
    Windows 10 Pro Build 1703

    Should you try the BIOS flash again with q-flash strip the unit down to essentials. Just enough memory to boot, no drives.

    Then load defaults and q-flash to next level. Ensure your power is nice and stable.
      My ComputerSystem Spec
  7.    10 Jul 2017 #7
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1703

    Quote Originally Posted by Caledon Ken View Post
    Then load defaults
    This is the most important step in flashing a BIOS that many folks neglect to do.
    Very important to reset all defaults in the old BIOS and restart before attempting a flash.

    The flash procedure from within the BIOS is normally the safest procedure. But you can get a bad download from time to time so always delete the old BIOS upgrade download and get a fresh one.
      My ComputerSystem Spec
  8.    10 Jul 2017 #8
    Join Date : Oct 2014
    Michigan USA
    Posts : 277
    Windows 10 64-bit Home
    Thread Starter

    Thanks for the advice. It updated but still had issues. I called the store this morning & the board is being returned for exchange. Bummer!
      My ComputerSystem Spec
  9.    10 Jul 2017 #9
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,968
    Windows 10 Pro Build 1703

    Yes, but better now before its all loaded and the warranty has expired. That is a BUMMER !!

    Ken
      My ComputerSystem Spec
  10.    10 Jul 2017 #10
    Join Date : Jun 2016
    Posts : 1,468
    Win10 1607

    Quote Originally Posted by GARoss View Post
    Thanks for the advice. It updated but still had issues. I called the store this morning & the board is being returned for exchange. Bummer!
    This happened to me recently on an old board too, (yours is new so all good) and in the end I had to use @Bios which I don't usually recommend , ie doing Bios Flashes from Windows , EZFlash usually works fine and some MBs have a dedicated USB Port just for Bios flashing that even works with no CPU ( some asus boards at least ) but there are Key Combos for the Dual bios , ALT+F2 was suggested to me at Boot but I also found this online

    Recover from GIGABYTE Backup BIOS (Only for motherboards with Dual BIOS technology)
    Method #1:

    1. Shut off the powersupply by pressing the button on the ”PSU” or by removing the power cable.
    2. Press the powerbutton 3-4 times to empty the stored energy in the power supply.
    3. Turn on the powersupply
    4. Press and hold the powerbutton, the system will start the bootup procedure but will shut down after a few second. Release the powerbutton after the system have shut down completely.
    5. Press the powerbutton to start the system.
    6. If this technique was successful the system will boot and you will see the following image.

    Method #2:

    1. Shut your PC down.
    2. Hold the power AND the reset button for about 10 sec, than release.
    3. Backup BIOS should kick in anytime soon now.

    Method #3:

    1. Short out pins 1 and 6 on the main BIOS chip (pin #1 should be marked with a red dot or whatever)
    2. Tell a friend (or a relative) of yours to press the power on button
    3. Remove the ghetto-like jumper you’re holding between pins 1 and 6 as soon as you hear a beep.
    4. Backup BIOS should kick in again and everything will (hopefully) be fine.




    PS.... that board is up to F7 Bios now
    GA-AB350-Gaming 3 (rev. 1.0) | Motherboard - GIGABYTE



      My ComputerSystem Spec

 
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