Windows 10: windows cannot load the device driver for this hardware code 39 audio

**Unkn0wn** · 09 Jul 2017

hmm, I see, well try check disk as suggested above and we will see if there are any problems with windows files. Hopefully that will take care of the "wrong files", other idea would be if neither of these work to try and install a different version of windows 10.

**bucrodgers** · 09 Jul 2017

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Couldn't run SFC in my version of Win10, pressed Win+X, but no option for either Command Prompt. MS must have eliminated in latest release as search said it should be menu option.

EDIT: Figured out how to run Admin CMD prompt.

Type CMD in search bar
HOLD down CTRL + SHIFT and press ENTER

Windows won't let me install the Win 7 drivers for my chipset, it keeps telling me that the MS version is the latest up to date driver.

I continue to do Windows update and keep getting a few all along mostly for Defender, so I don't think anything is blocking the Updates.

Apparently, my motherboard is not compatible with Win10, as reviews on Egghead have people complaining about the same thing, in particular that the sound doesn't work.

Which is ODD because the old HD has win10 on it and it still works, and this one worked with WIN10 until I did a clean install.

IF I buy a cheap WIN 10 soundcard will it work, or will I have to upgrade to a Win10 mainboard and processor?

**Unkn0wn** · 09 Jul 2017

Hey,

have you tried opting in for windows insider builds and updating your version to a newer? probably for the slow ring so that you will maintain the stability of your system, here is the official tool to upgrade your pc: https://www.microsoft.com/en-us/soft...load/windows10

but in other words you should not buy a sound card just to spend extra money when you can just fix it without the need of spending money on it.

Edit: as seen from the post below, your windows installation might be corrupted or limited, since the cleanup process failed. Although the error related to the online clean up is a network connection drop, so you might just want to retry the same way again.

**bucrodgers** · 09 Jul 2017

Here are the results of the SFC scan and DISM

Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection found corrupt files but was unable to fix someof them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. Forexample C:\Windows\Logs\CBS\CBS.log. Note that logging is currently notsupported in offline servicing scenarios.The system file repair changes will take effect after the next reboot.C:\Windows\system32>C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[===========================88.8%=================== ]Error: 3017The requested operation failed. A system reboot is required to roll back changes made.The DISM log file can be found at C:\Windows\Logs\DISM\dism.logC:\Windows\system32>

**bucrodgers** · 09 Jul 2017

Issue is SOLVED....

I went to system to RESET windows and in the middle of the RESET; the process crashed, so I had to do another clean install of Windows 10. After some minor difficulties, mostly due to lag, I got the clean install up and this time I had sound.

So, I;m guessing on yesterday's clean install of windows 10, that somehow the System files that control the Audio got corrupted; which is a little odd because that clean install came off without a hitch. Smoothest install of a windows operating system I ever had; up until the time I had to do it all over again.

Now in Device Manager, I have a SOUND, VIDEO and GAME Controller heading.

I guess the moral of the story is, before rebuilding all of your programs, files, etc. after an install; Check Device Manager to make sure all drivers are good, all headings are in the right place or prepare to spend the weekend rebuilding your system again.

Thanks to everyone for all of the help and suggestions.

**Unkn0wn** · 10 Jul 2017

Hi,

Great to hear it is working now! Have a good day and next time it wouldn't take this long to solve the issue :)

Windows 10: windows cannot load the device driver for this hardware code 39 audio

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