windows cannot load the device driver for this hardware code 39 audio

Did the first part you asked, no luck. (I had done something similar earlier). I have been working on this since 10 am this morning, after spending all day yesterday trying to fix his BSOD. So, I have googled several things but really haven't found a problem similar to this one yet, or if I did, their solution didn't work on this computer.

Here is the last part you asked, I had looked at this earlier and it shows Windows Audio working in Automatic.


which confuses me, other than maybe that just means the software is running but the hardware isn't.

I'm a 50 year old engineer and been working on MS stuff since DOS, which by the way was the best software every written by MS.

I appreciate the help, I haven't give up yet.

I will be gone about an hour as I have to go pitch batting practice to my son.

Thanks

Hey bucrodgers,
Have you tried the chipset drivers for your motherboard?

If the chipset drivers work then you are nearly done.
If not post a zip so we can troubleshoot the computer environment: BSOD - Posting Instructions - Windows 10 Forums
It will collect any dump files along with msinfo32 etc

Eagle,

I looked for them but really didn't find any that I thought would work, my board is an MSI 760GMA-P34 FX. I asked my son what he did with the disc, we built this about a year ago. He said he had no idea, but I wasn't sure a win 7 or win 8 driver would work on win 19.

Unk

Will try to what you suggested next. I've tried everything I can think of.

Thanks

Unk,

Tried unistalling pci bus and system crashed, so i turned computer off and on. Then deleted the Audio drives again and rescanned and they came back with yellow exclamation points again.

When I go to MSI website to download the driver for my system, I can only get a win 7 64. will it be compatible with win 10?

Support For 760GMA-P34 (FX) | Motherboard - The world leader in motherboard design | MSI USA

Hopefully, I have attached the zip file log.

Seeing that the Win7 64 is latest MSI offers for your motherboard, it should be compatible.

What was the result after download the windows 7 driver from the MSI web site for your computer's configuration?

These are some additional problems in your logs:

Code:

7/8/2017 6:00 PM    Application Error    Faulting application name: msdt.exe, version: 10.0.15063.0, time stamp: 0xa085b069
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000374
Fault offset: 0x00000000000f775f
Faulting process id: 0x1bb8
Faulting application start time: 0x01d2f81416902c97
Faulting application path: C:\Windows\system32\msdt.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 27ece429-8d81-42c4-8f51-c864a67f500c
Faulting package full name: 
Faulting package-relative application ID:

Code:

+++ WER1 +++:Fault bucket 127919356060, type 5Event Name: AppxDeploymentFailureBlueResponse: Not availableCab Id: 0Problem signature:P1: 80070017P2: 16P3: 3P4: windows.integrityExtensionP5: 10.0.15063.413P6: 306P7: P8: P9: P10:

Code:

+++ WER3 +++:Fault bucket 50, type 5Event Name: ScriptedDiagFailureResponse: Not availableCab Id: 0Problem signature:P1: Microsoft Corporation.DeviceDiagnostic.4.0P2: 3055694021P3: 1.0.0.0P4: DefaultP5: P6: P7: P8: P9: P10:

Code:

7/8/2017 8:28 PM    Windows Error Reporting    Fault bucket 127919356060, type 5
Event Name: AppxDeploymentFailureBlue
Response: Not available
Cab Id: 0

Problem signature:
P1: 80070017
P2: 16
P3: 3
P4: windows.integrityExtension
P5: 10.0.15063.413
P6: 306
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\Windows\TEMP\AppXDeploymentServer_A9FCB888-F823-0005-05C5-FCA923F8D201.evtx
\\?\C:\Windows\TEMP\AppXPackaging_A9FCB888-F823-0005-05C5-FCA923F8D201.evtx
\\?\C:\Windows\TEMP\AppxErrorReport_A9FCB888-F823-0005-05C5-FCA923F8D201.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A06.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5AC1.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5AE2.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_80070017_bd7d952381a7d95feec904e696d683e276f21d_00000000_1cad61c6

Analysis symbol: 
Rechecking for solution: 0
Report Id: a610281c-9cfd-4294-b5d7-7d36b48fea7a
Report Status: 268435456
Hashed bucket: b541cd573832fe8f92ae618a604c9564

Code:

Event[16]: Log Name: System Source: Microsoft-Windows-Kernel-PnP Date: 2017-07-08T00:50:16.518 Event ID: 219 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: WIN-26N6I8LU9EL Description: The driver \Driver\swenum failed to load for the device ROOT\SYSTEM\0000.

swenum.sys

Plug and Play Software Device Enumerator

Windows Update

Code:

Event[22]:  Log Name: System  Source: Microsoft-Windows-Kernel-PnP  Date: 2017-07-08T00:50:20.396  Event ID: 219  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: WIN-26N6I8LU9EL  Description: The driver \Driver\HDAudBus failed to load for the device PCI\VEN_10DE&DEV_0FBC&SUBSYS_37533842&REV_A1\4&204eac5&0&0110.

HDAudBus.sys

High Definition Audio Bus Driver

Windows Update

Code:

Event[28]:  Log Name: System  Source: Microsoft-Windows-Kernel-PnP  Date: 2017-07-08T00:50:24.313  Event ID: 219  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: WIN-26N6I8LU9EL  Description: The driver \Driver\HDAudBus failed to load for the device PCI\VEN_1002&DEV_4383&SUBSYS_D6411462&REV_00\3&267a616a&0&A2.

Code:

Event[352]:  Log Name: System  Source: Microsoft-Windows-WindowsUpdateClient  Date: 2017-07-07T23:07:11.073  Event ID: 20  Task: Windows Update Agent  Level: Error  Opcode: Installation  Keyword: Installation,Failure  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-KCGBK2H  Description: Installation Failure: Windows failed to install the following update with error 0x80070103: NVIDIA - Display - 5/1/2017 12:00:00 AM - 22.21.13.8205.

Code:

The device, \Device\Harddisk0\DR0, has a bad block.

Code:

Sound Tab 1: No sound card was found.  If one is expected, you should install a sound driver provided by the hardware manufacturer.

Open administrative command prompt and type or copy and paste these commands:

1) winver (in the pop up about windows view your windows version and build and post into the thread)
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth

4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click edit then on copy > paste into the thread

In case there is non-Microsoft software or another application that is misbehaving or blocking updates place your computer in clean boot:


5) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


6) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


7) shutdown /r (you will reboot the computer so that it is in clean boot)



https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


8) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r (this may take many hours so run this over night)

9) run one of the SMART tests on your drives:
CrystalDiskInfo - Software - Crystal Dew World: CrystalDiskMark - Software - Crystal Dew World

HD Tune: http://www.hdtune.com/

Hard Disk Sentinel - HDD health and temperature monitoring: https://www.hdsentinel.com/
When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.

10) Run Sea tools for windows on your drive using SMART, short and long generic tests:
How to use SeaTools for Windows
How to use SeaTools for Windows
http://www.seagate.com/support/downloads/seatools/


11) see these links for additional audio troubleshooting:

https://support.microsoft.com/en-sg/...sound-problems
[FIX] Audio Not Working After Upgrading To Windows 10

12) These may need to be troubleshooted:
msdt.exe
ntdll.dll
AppxDeploymentFailureBlue with windows.integrityExtension
Microsoft Corporation.DeviceDiagnostic.4.0

13) The bios in your computer: BIOS Version/Date American Megatrends Inc. V25.0, 5/28/2013
Please check to see if this is the most up to date version.

These are some of the drivers that you commented on in post # 3:
"I am completely up to date on windows updates.

The 3 files listed are

drmk.sys
hdaudbus.sys
portcls.sys

all 3 are modified on 3/18/17. I also copied these from another computer as I thought one of them may have been corrupted."


You may be able to find the drivers listed using file explorer to verify that they are present. The only one on the driver list was hdaudbus:

Code:

HDAudBus     Microsoft UAA Bus Driv Microsoft UAA Bus Driv Kernel        Manual     Stopped    OK         FALSE       FALSE        28,672            40,960      0          1/26/1988 10:21:45 PM  C:\Windows\system32\drivers\HDAudBus.sys         4,096

This driver is the only Realtek driver (ethernet) already installed:

Code:

rt640x64     Realtek RT640 NT Drive Realtek RT640 NT Drive Kernel        Manual     Running    OK         TRUE        FALSE        0                 581,632     0          10/5/2016 6:32:55 AM   C:\Windows\system32\drivers\rt640x64.sys

rt640x64.sys

Realtek NICDRV 8169 PCIe GBE Family Controller driver

http://www.realtek.com.tw/downloads/...&GetDown=false

In case you continue to struggle with this problem consider addressing the report of the bad block on the drive (evaluating it with chkdsk /x /f /r and the drive tests using smart, short, and long generics) and performing another clean installation. Then when you are in a "vanilla" installation (no other drivers, applications, files installed) first address the high definition audio controller and see if it can be fixed with no other potentially interfering software/applications.