1.    06 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 1
    Windows 10

    Laptop speakers suddenly not working, but headphones work fine.


    I'm really baffled here as to what's going on with my laptop audio. It was working just a few days ago from what I remember and now tonight when I was playing a game in Steam the audio just wasn't working. Checked audio settings in the game, all was good. Turned the game off and started testing using YouTube, still nothing. The volume is definitely up and I found that headphones work fine. When I open the 'Playback devices' dialogue from right clicking the speaker in the task bar it shows the green equalizer bar moving up and down if something is playing, but there's no audio. I've checked for any conflicting devices in here and ensured everything was enabled as per usual.

    So far I've updated the drivers, uninstalled the drivers completely and reinstalled them (automatically after restarting laptop), and have checked for updates on my computer (all up to date). My device manger does have 2 drivers listed which I thought was weird, but maybe it has always been like this? I'm not sure honestly. I uninstalled both and they both came back after restarting. See the image here:
    Click image for larger version. 

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    Is there anything else to try? I thought uninstalling the drivers and reinstalling them would fix it, but nope.

    System details: Windows 10, Acer Aspire laptop (~7 months old? No issues thus far). Let me know if I need to provide any more details! Very frustrated and need to get to bed now because of work in the morning, but I will be sure to check back and try any suggestions and answer any questions.
      My ComputerSystem Spec
  2.    07 Jul 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,102
    Windows 10 Pro Build 1703

    Hi simpsons403. Welcome to the TenForums @simpsons403.

    If you right click on the speaker in systray, any chance it is muted? Also check playback devices, click on speakers, click on Properties, check levels.

    I see you have Realtek, did your drivers come with the Realtek Audio Manager. Usually visible in systray, maybe one of the hidden icons.


    Ken
      My ComputerSystem Spec

 


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