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  1.    05 Jul 2017 #1
    Join Date : Sep 2015
    Mobile
    Posts : 32
    Windows 7

    pc turns in and goes to a black screen


    Did reset and it never finished now it just goes to a black screen
      My ComputerSystem Spec
  2.    05 Jul 2017 #2
    Join Date : Sep 2015
    Mobile
    Posts : 32
    Windows 7
    Thread Starter

    Please help no clue what to do
      My ComputerSystem Spec
  3.    05 Jul 2017 #3
    Join Date : Apr 2017
    Posts : 8,847
    windows 10 professional version 1607 build 14393.969 64 bit

    Find one or two flash drives that you can format.
    The first one will be to create a bootable windows 10 iso: Download Windows 10

    Please confirm: whenever you power on it only displays a black screen. There is no windows icon, and there is no HP icon. It never displays "diagnosing your PC"

    For HP computers the F9 key will allow you to boot to the drive without changing the bios boot order.
    You will power on and click the F9 key repetitively and it will preset various boot options. Choose the USB hard drive.
    You will see the Microsoft Icon for approximately 5 minutes while it is loading.
    When it completely loads you will pick the language, time and keyboard settings.
    Click next.
    On the next window you will have the option to either install or to repair.
    If you choose install that will give you the options to remove the partitions, format, the drive and install the operating system as a clean install.
    If you choose repair you will then open the windows advanced troubleshooting menu on the iso. This advanced troubleshooting menu is a little different from what is available on the computer. There are fewer repair options on the iso.
    Repair > Troubleshoot > Restore (see if you have a valid restore point that predates the time in which you first had computer problems); if there are no valid restore points or if attempted restore fails > startup repair > if startup repair fails > command prompt for registry repair.
    Let us know your progress.
      My ComputerSystem Spec
  4.    05 Jul 2017 #4
    Join Date : Sep 2015
    Mobile
    Posts : 32
    Windows 7
    Thread Starter

    I'm sorry it's my friends computer it's a Toshiba. I did the repair and now it's back at the screen to choose an option: Continue
    Use a device
    Troubleshoot
    Turn off PC
      My ComputerSystem Spec
  5.    05 Jul 2017 #5
    Join Date : Apr 2017
    Posts : 8,847
    windows 10 professional version 1607 build 14393.969 64 bit

    Which repair option did you choose?
    If the repair was not successful then there are other repair options.
    Did you attempt more than one repair?
    Please provide the steps that you made for each repair with the results during the troubleshooting.
      My ComputerSystem Spec
  6.    06 Jul 2017 #6
    Join Date : Sep 2015
    Mobile
    Posts : 32
    Windows 7
    Thread Starter

    There was no restore point so I did the startup repair. She tried to do a reset before and it failed
      My ComputerSystem Spec
  7.    06 Jul 2017 #7
    Join Date : Apr 2017
    Posts : 8,847
    windows 10 professional version 1607 build 14393.969 64 bit

    Was the startup repair successful? Can you boot to the desktop now and use the computer with typical performance?

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread
      My ComputerSystem Spec
  8.    06 Jul 2017 #8
    Join Date : Sep 2015
    Mobile
    Posts : 32
    Windows 7
    Thread Starter

    I don't think the repair was succesfull. It's been stuck with the name on the screen and the spinning circle for a while now
      My ComputerSystem Spec
  9.    06 Jul 2017 #9
    Join Date : Apr 2017
    Posts : 8,847
    windows 10 professional version 1607 build 14393.969 64 bit

    Are your files backed up?
    Had you made an image of the drive?
    Are you aware of any existing hardware problems?
    Was there any recent hardware or software changes?
    Was there a recent update or something else that may be related to the recent problems?


    Find a flash drive that you can format.
    The information that you had posted indicates Windows 7.
    Had you attempted or performed an upgrade since you posted the information?
    Create a bootable Windows 10 iso if you are using Windows 10: Download Windows 10
    Create a bootable Windows 7 iso if you are using Windows 7: Download Windows 7 Disc Images (ISO Files)
    For HP computers you can boot to the USB device using the F9 key.

    Many HP computers come with pre-installed UEFI diagnostics.
    Power on the computer and rapidly click either the F2 or the F10 key.
    This will boot you to the bios.
    In the bios navigate to the UEFI diagnostics.
    Depending on when you updated you may or may not have certain diagnostic tests.
    If possible run the extensive or loop until failure test. The extensive test takes approximately 4 - 6 hours and depends on the amount of RAM and the size of the drive.
    Plan to run the tests overnight and report the results into the thread.
    If there is a failure the UEFI test will stop prematurely and post an error code.
    Only HP can decipher these codes.
    If you use loop until failure you will press the escape key to turn off the testing.
    Then view the logs to confirm the pass.

    Once you know that the drive is ok you can work on repairing or restoring the operating system with the bootable windows iso.
      My ComputerSystem Spec
  10.    06 Jul 2017 #10
    Join Date : Sep 2015
    Mobile
    Posts : 32
    Windows 7
    Thread Starter

    It's a Toshiba She thinks they are backed up on her external and has no clue about the image. Her kids have been playing Roblox and thinks it has something to do with that.
      My ComputerSystem Spec

 
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