1.    04 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 2
    Windows 10

    No sound from headphone jacks after Windows 10 Creator Update


    After Windows 10 updated with the Creators Update last night, my earbuds now have no sound. (They were fine yesterday.)

    They plug into the laptop's 3.5 mm headphone jacks. I've unplugged and plugged into both of the available headphone jacks.

    If I unplug the earbuds, the sound is fine out of the laptop's speakers.
    The earbuds work fine with another device. I've tried another set of earbuds.
    The sound isn't muted and the level is not set low.
    I've tried a number of output types (iTunes, Youtube, the PC warning sounds themselves), and none come through the earbuds.
    I've looked for driver updates (none available) and have done the sound troubleshooting.

    Any ideas?
      My ComputerSystem Spec
  2.    04 Jul 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,928
    Win 10 Pro (1703)

    The Creator's build seems to use a different reference driver database to that used for the Anniversary build. Having the latest greatest drivers (according to Uncle MS) may not necessarily be the answer, but the problem.

    Just one possibility...
      My ComputerSystem Spec
  3.    05 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 2
    Windows 10
    Thread Starter

    Thanks for the response, dalchina.
    I did nothing more after I posted this, but it somehow healed itself overnight. Today they're fine. So, sign me:

    Happy but puzzled.
      My ComputerSystem Spec
  4.    05 Jul 2017 #4
    Join Date : Nov 2015
    Canada
    Posts : 5
    Windows 10

    I had similar issues with the creators update so that I had to uninstall the creators update. My sound drivers were completely messed up and I no longer had 7.1 sound no matter what I did including uninstalling and installing the latest sound drivers. I'm still waiting for a fix before I do the update again.
      My ComputerSystem Spec
  5.    06 Jul 2017 #5
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,928
    Win 10 Pro (1703)

    Self healing computers... now that would be great!

    @Psychocyr
    - you may need to use the version of the drivers that last worked for you. As you apparently have a working configuration with the Anniversary build, save your current driver, and make a note of its version.

    Then, as and when you (have to) upgrade - you can compare the version.

    Backup and Restore Device Drivers in Windows 10 Windows 10 Hardware Drivers Tutorials
      My ComputerSystem Spec

 


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