1.    02 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 7
    Windows 10

    No audio on external speakers after last update


    The system did an update on Sunday morning 07/02/03, since the update I have not been able to get the external speakers plugged into the line out to work, the speakers in the laptop work fine but as soon as I plug in the external speakers.....silence They do show audio on the bar graphs just nothing coming from the speakers they worked fine before the update.

    Any help would be appreciated

    Thanks

    Bill.
      My ComputerSystem Spec
  2.    03 Jul 2017 #2
    Join Date : Jan 2014
    Inverness
    Posts : 1,186
    Win 10

    "Refresh" the audio. Go to the Device Manager, RIGHT click on the entry for your PC sound (e.g. Conexant, Realtek, etc) then LEFT click "uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will reinstall the sound. This fixes many problems and may take care of yours.
      My ComputersSystem Spec
  3.    03 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 7
    Windows 10
    Thread Starter

    no audio on external speakers


    Quote Originally Posted by fireberd View Post
    "Refresh" the audio. Go to the Device Manager, RIGHT click on the entry for your PC sound (e.g. Conexant, Realtek, etc) then LEFT click "uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will reinstall the sound. This fixes many problems and may take care of yours.
    I gave that a try it did not seem to help, there seems to be 2 groupings for audio 1 up near the top of the list :

    Click image for larger version. 

Name:	s1.jpg 
Views:	21 
Size:	179.2 KB 
ID:	142257

    and 1 down near the bottom

    Click image for larger version. 

Name:	s2.jpg 
Views:	22 
Size:	170.4 KB 
ID:	142258

    This is what it shows for audio

    Click image for larger version. 

Name:	s3.jpg 
Views:	22 
Size:	73.6 KB 
ID:	142260

    As I said the speakers work fine on the laptop just won't work on the line out to the external speakers

    Thanks
    Bill
      My ComputerSystem Spec
  4.    03 Jul 2017 #4
    Join Date : Jan 2014
    Inverness
    Posts : 1,186
    Win 10

    Under Sound, Video and Game Controllers, the High Definition Audio Device is currently your PC sound device. However, that is only a Windows installed generic, basic function, audio driver but unfortunately HP only lists a Windows 7 driver. Also HP lists Conexant and IDT drivers suggesting different versions of the G6.

    Uninstall the High Definition Audio, but NOT the drivers. Restart and see if that fixes it. What you have is probably the best you can do under the limited HP drivers. The Win7 driver is not compatible, even if installed in a compatibility mode.
      My ComputersSystem Spec
  5.    03 Jul 2017 #5
    Join Date : Jul 2017
    Posts : 7
    Windows 10
    Thread Starter

    no audio on external speakers


    Thanks, I tried that with no luck

    It seems nuts to me that they would do something in this update that would stop it working, it worked fine before the July 02/2017 update.

    It seems to be leaving me 3 options:

    - Roll it back, although I thought I read someplace you can't roll this update back
    - Re install win 10 with a version I have before the update
    - Re install Win 7 and to heck with Win 10

    Or just suck it up and deal with it until the new MSI Trident 3 Arctic's become available again in Canada, I plan to update when their available again.....Sometime this month I Hope.

    All the Best
    Bill
      My ComputerSystem Spec
  6.    03 Jul 2017 #6
    Join Date : Jan 2015
    Los Angeles
    Posts : 260
    Windows 10 Pro 1709 x64

    You can get an external USB sound card too to fix the issue, but try using an older version of your sound card (can find the exact driver based on the Hardware ID)
      My ComputerSystem Spec
  7.    04 Jul 2017 #7
    Join Date : Jul 2017
    Posts : 7
    Windows 10
    Thread Starter

    Quote Originally Posted by theveterans View Post
    You can get an external USB sound card too to fix the issue, but try using an older version of your sound card (can find the exact driver based on the Hardware ID)
    will look into the usb sound card, I can't do anything with the computers its a laptop

    Thanks
    Bill

    I
      My ComputerSystem Spec
  8.    04 Jul 2017 #8
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Open the HP web site for software and drivers: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    2) type: fun + esc (simultaneously) (many HP models this will open HP system information)
    3) enter your serial number, choose windows 10 operating system
    4) locate the IDT high definition CODEC and reinstall
    5) reboot
    6) check performance

    If the above does not fix the problem proceed to the next set of steps:

    Type:
    1) win + r (simultaneously)
    2) services.msc
    3) click OK

    Scroll to each:
    1) plug and play
    2) windows audio
    3) windows audio endpoint builder

    Under status what do you see for each of the above?
    Under startup type what do you see for each of the above?

    Right click on any of the above to make sure they display for startup type: automatic
    Right click on any of the above to make sure they display for status: running
    If you change any of the above reboot and check performance.

    If the above does not fix the problem proceed to the next set of steps:

    1) In the left lower corner search type: control and open the control panel
    2) view by large and small icons
    3) click troubleshooting
    4) in the left pane click view all
    5) scroll to playing audio and click to open
    6) click on advanced and make sure apply repairs automatically is checked
    7) It may display the option to check the speakers IDT High definition CODEC
    8) click next, if open enhancements is available click to open
    9) click the advanced tab
    10) test the sound
    11) click restore defaults then ok
    12) on the troubleshooter click test sounds
    13) complete the playing audio troubleshooter
    14) if the sound is good proceed
    15) if the sound is bad then reinstall the current driver
    16) click on view detailed information

    If anything was fixed or not fixed use the Microsoft imaging tool and post into the thread.

    If the above does not fix the problem proceed to the next set of steps

    1) open device manager
    2) expand sound video and game controllers
    3) right click on each sound device that is displayed an click uninstall
    4) click ok to confirm device uninstallation
    5) on the device manager menu bar click on action and scan for hardware changes

    check performance


    If the above does not fix the problem proceed to the next set of steps

    Open administrative command prompt and type or copy and paste these commands:

    1) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    2) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


    3) shutdown /r (you will reboot the computer so that it is in clean boot)
    check performance

    Please report the results of each of the above steps into the thread.
      My ComputerSystem Spec
  9.    04 Jul 2017 #9
    Join Date : Jul 2017
    Posts : 7
    Windows 10
    Thread Starter

    no audio on external speakers


    I tried a few options and nothing seemed to work so I went at it from a different angle........

    After throwing my hands in the air and cursing a few times,

    I disconnected the monitor & external speakers I was using and switched to a flat panel TV with hdmi so I get the sound through the hdmi to the tv.

    It will work for now.

    Thanks to all that replied

    All the best
    Bill
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Play Audio from Wired Speakers and Bluetooth Speakers at the same time
Hello, I am currently working on a homemade project in my free time called Project Surround. I am trying to get a full surround sound setup in my room. I have 2 wired speakers in the front and a Bluetooth speaker in the back. The problem is I...
Drivers and Hardware
Audio comes out from both speakers and headset after windows 10 update
Model 27-k150xt (HP Envy 27) with IDT High Definition Codec. I updated to Windows 10 pro from Microsoft when the upgrade was free about 5 months . version 1607 build 14393.576. I never noticed the issue until yesterday. Plug in a headset...
Drivers and Hardware
External speakers are not detected properly
Hello. I have an Asus UX31LA laptop, on which I just did a fresh install of windows 10. I have all the latest drivers from Asus. The problem is that the external usb speakers are not detected properly. The sound is coming out just fine and the Smart...
Drivers and Hardware
Solved Adding external speakers
Sorry if this is dumb question but I don't really understand the best way to add external speakers to my desktop setup. At the moment I use a monitor with in built speakers. It all goes from my 980ti hdmi output into the monitor. So I wonder where...
Drivers and Hardware
Speakers won't work with external display
I actually have two issues (the second being that the built-in microphone isn't working, but that's the least of my worries). I have my laptop connected to an external monitor & I can't get any non-system sounds to play. Dell Laptop w/ only HDMI...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:33.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums