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  1.    03 Jul 2017 #11
    Join Date : Jul 2015
    Posts : 881
    Windows 10 Home

    PS; update your 'My computer' specs. They do not correlate to the HP laptop you're talking about and your thread title mentions a Compaq ?
      My ComputerSystem Spec
  2.    03 Jul 2017 #12
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,079
    Win 10 Pro (1703)

    Hi,
    Please do try DriverMax as I suggested near the beginning. Free. At this stage you've nothing much to lose.

    Also try downloading and running Piriform's Speccy to see if it shows your camera and what type it is.
    Click image for larger version. 

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    It's shown here under Peripherals.
      My ComputerSystem Spec
  3.    04 Jul 2017 #13
    Join Date : Oct 2015
    Guernsey
    Posts : 50
    Windows 10 Pro 64 bit
    Thread Starter

    Okay thanks Guys.
    I tried most of the things suggested.
    I even tried dism/..... restorehealth and sfc /scannow
    It found problems and fixed them, but not the webcam.
    Speccy does not list the webcam under peripherals.
    Its not my anti virus, I tried disabling that and opening the cam app.
    I think my only option is to "roll back" Windows 10 to windows 7.
    The cam definitely worked in 7.
    EDIT:
    Whats the deal with 10 Creator? I never heard of this before.

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      My ComputerSystem Spec
  4.    04 Jul 2017 #14
    Join Date : Jan 2015
    Los Angeles
    Posts : 260
    Windows 10 Pro 1709 x64

    I believe in Windows 10, the camera is now located under system devices instead of imaging devices

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      My ComputerSystem Spec
  5.    04 Jul 2017 #15
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,079
    Win 10 Pro (1703)

    Maybe that's so in the Creator's build- maybe it depends on the device.

    The Creator's build clearly (from people's experience and difficulties) uses a different set of driver data to that used for the Anniversary build. If no compatible driver - or the wrong one (see my early notes from HP for you) - you may not be provided with a driver.

    It almost seems the hardware is not 'visible' in some way.

    Remember that if you update to a non-approved OS, there's no absolute guarantee that everything will work.

    I suggest you use HP's forum and try to find out what success others have had with your laptop model or family- that is far more specific to your issue than a general forum on win 10.
      My ComputerSystem Spec
  6.    04 Jul 2017 #16
    Join Date : Apr 2017
    Posts : 8,905
    windows 10 professional version 1607 build 14393.969 64 bit
      My ComputerSystem Spec
  7.    05 Jul 2017 #17
    Join Date : Oct 2015
    Guernsey
    Posts : 50
    Windows 10 Pro 64 bit
    Thread Starter

    Thanks guys.
    It may be a few days before I respond again since I am travelling.
    Thanks again for all the useful help and advice.

    P.S. I have not updated my system spec because the laptop in question is not my main system.
    It is only is only use sporadically.
      My ComputerSystem Spec

 
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