Intel RST on Creators Update Solved

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  1.    #1

    Intel RST on Creators Update

    Have you managed to install Intel RST drivers on a fresh CU copy?

    I've just installed CU on my new XPS 9360 and when attempting to install RST, I'm getting "platform not supported error". I found some threads over the web saying Intel hasn't updated its RST drivers for CU, but no specifics nor way to overcome were given.

    I've tried with the 15.2 version officially advised by Dell but also with 15.7 version got directly from Intel's website. Both installers failed.
      My ComputerSystem Spec

  2.    #2

    Where did you get IRST file from? Your laptop vendor or Intel?

    Download it from here. Make sure to download the 4th download down.
      My ComputersSystem Spec

  3.    #3

    I've actually got one file from Dell's support site and the other from Intel's download site. And it was exactly the exe file you named.

    What's stranger I've actually tried to install the Intel file on my old M4800 with Creators Update running and which already has IRST installed - and the effect was the same. The installer wouldn't run successfully on this machine either! It looks there's some conflict between CU and IRST...

    On the M4800 I can see this text in the installation log file, yet I can't say what it means:
    2017:07:01 21:54:56:930: E Win32 exception occurred!!
    2017:07:01 21:54:56:930:     Error code: 0x4E24 (20004)
    2017:07:01 21:54:56:930:     Error text: ''
    2017:07:01 21:54:56:930:     Extended error text: 'Error in device matching'
    At the same time running this file on my 9360 doesn't leave a log file for a review...
      My ComputerSystem Spec

  4.    #4

    One more thing that may add value here - my Dell 9360 runs NVMe Toshiba SSD THNSN5512GPUK, so it uses PCIe interface. Some info I came across suggest IRST doesn't support those drives. Can this be the issue?

    But if it is so, then why I was able to install IRST on my 9550 with NVMe Samsung SSD drive? Logically, I shouldn't be able to install it on neither of those machines. And my M4800 runs Samsung SSD 850 connected via SATA, so here I should definitely be able to install IRST and I can't either...
      My ComputerSystem Spec

  5.    #5

    I discovered this site a while ago about choosing IRST drivers

    Note the 'best' driver for your PC is not necessarily the latest version.
      My ComputersSystem Spec

  6.    #6

    Thanks Steve C, I've tried the drivers from the mentioned site but I failed.

    I've got super-puzzled here - I had no issues with IRST before, so I can only attribute the current issues to the current update...

    Plus, considering Dell list those drivers for the particular device (based on the service tag), it looks for me they should be installed and obviously therefore the given installer should run in the installed OS.
      My ComputerSystem Spec

  7.    #7

    Side note, mine was installed on an NMVE drive,.
      My ComputersSystem Spec

  8.    #8

    swarfega said: View Post
    Side note, mine was installed on an NMVE drive,.
    Exactly, the same happened to me on my other XPS machine! So what's happening here?
      My ComputerSystem Spec

  9.    #9


    I just installed the latest version from Intel's site successfully.
    Check the readme file on that site to see if your chipset is supported. NVMe is supported by those drivers.

      My ComputersSystem Spec

  10.    #10

    "Platform not supported" is an Intel error message, is it not? Meaning the message comes up from the Intel installer, not a Windows error message.

    It means the installer does not find a compatible chipset for the specific IRST version.
    It is important to understand that newer versions of IRST driver are not always backward compatible to older chipsets. There will be one last IRST driver that will work with your chipset, and that is the last driver you will use for that chipset.

    One common problem to check for: go into UEFI/BIOS settings and check to be sure that your SATA controller is still set to AHCI (or RAID). If it is not then the IRST installer will not find a compatible device.
    Kind of obvious, but the setting could have changed with the CU upgrade. Highly unlikely that is the reason, but stranger things have happened.
      My ComputerSystem Spec

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