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  1.    22 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 14
    Windows 10 64 bit

    Lost sound after crash


    I'll try to keep this brief for now. Can provide more details later if requested.

    Basically what happened, computer froze when I moved mouse to get out of screen saver. I waited around 5 to 10 minutes, tried to open Task Manager but it was still frozen. Ended up holding down the power button to force shut down.

    When I started the computer again, I had no sound through headphones (tried multiple) and no sound from the computer's speaker itself.

    My sound was not muted. I did the windows diagnostic but no success. I reinstalled my audio drivers, no success, I tried a system restore and after an hour of "system restoring" I got an error saying it can't be done and hence nothing has been changed.

    Assuming its a software issue, the only idea I have left is to re install windows. Is there anything besides that which might fix the problem? Thanks.
      My ComputerSystem Spec
  2.    22 Jun 2017 #2
    Join Date : Jan 2014
    Inverness
    Posts : 1,185
    Win 10

    Sadly, it appears a reinstall is needed based on what you have posted.
      My ComputersSystem Spec
  3.    22 Jun 2017 #3
    Join Date : Jul 2016
    Granite Bay, CA
    Posts : 706
    Windows 10 Professional

    By "windows diagnostic", you mean the Troubleshooter?

    If not, refer to the green box in the image I attached
    Click image for larger version. 

Name:	Troubleshoot Playing Audio.png 
Views:	2 
Size:	40.4 KB 
ID:	140608

      My ComputerSystem Spec
  4.    22 Jun 2017 #4
    Join Date : Jun 2017
    Posts : 14
    Windows 10 64 bit
    Thread Starter

    Quote Originally Posted by pepanee View Post
    By "windows diagnostic", you mean the Troubleshooter?

    If not, refer to the green box in the image I attached
    Click image for larger version. 

Name:	Troubleshoot Playing Audio.png 
Views:	2 
Size:	40.4 KB 
ID:	140608

    No, this was not the troubleshooter I used. I've looked at the image you posted and when I go from settings into "Update and Security", the window instantly closes before I can do anything.

    About the windows reinstall, since you can keep your files, having to back up everything shouldn't be a concern, but I'm hesitant because what if the windows reinstall fails like the system restore did? I end up with no windows and 300GB of data lost.
      My ComputerSystem Spec
  5.    22 Jun 2017 #5
    Join Date : Jul 2016
    Granite Bay, CA
    Posts : 706
    Windows 10 Professional

    Try opening Windows Settings' general window, search for Troubleshoot at the top, and open it from there

    Click image for larger version. 

Name:	Windows Settings.png 
Views:	2 
Size:	30.5 KB 
ID:	140609
      My ComputerSystem Spec
  6.    22 Jun 2017 #6
    Join Date : Jun 2017
    Posts : 14
    Windows 10 64 bit
    Thread Starter

    Quote Originally Posted by pepanee View Post
    Try opening Windows Settings' general window, search for Troubleshoot at the top, and open it from there

    Click image for larger version. 

Name:	Windows Settings.png 
Views:	2 
Size:	30.5 KB 
ID:	140609
    Tried that as well, when I click on any of the search results, it takes me back to the windows settings window (the one you just posted)

    Yea, my computer has many other issues besides the sound
      My ComputerSystem Spec
  7.    22 Jun 2017 #7
    Join Date : Oct 2013
    NW Florida
    Posts : 9,452
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
      My ComputersSystem Spec
  8.    22 Jun 2017 #8
    Join Date : Jul 2016
    Granite Bay, CA
    Posts : 706
    Windows 10 Professional

    Hmm yea, you right. Seems like your computer got a few issues here and there. =)

    I agree with essenbe to do a Repair Install at first, and that should fix many major issues your computer has, and should most likely fix the audio with it too
      My ComputerSystem Spec
  9.    22 Jun 2017 #9
    Join Date : Jun 2017
    Posts : 14
    Windows 10 64 bit
    Thread Starter

    Repair option seems complicated, I think I'll just go ahead with the reset PC and hope for the best.
      My ComputerSystem Spec
  10.    22 Jun 2017 #10
    Join Date : Jul 2016
    Granite Bay, CA
    Posts : 706
    Windows 10 Professional

    Alright! Sounds like a great plan! I hope the best for you to have that issue repaired!
      My ComputerSystem Spec

 
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