Windows 10: Lost sound after crash

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  1. Posts : 14
    Windows 10 64 bit
       22 Jun 2017 #1

    Lost sound after crash


    I'll try to keep this brief for now. Can provide more details later if requested.

    Basically what happened, computer froze when I moved mouse to get out of screen saver. I waited around 5 to 10 minutes, tried to open Task Manager but it was still frozen. Ended up holding down the power button to force shut down.

    When I started the computer again, I had no sound through headphones (tried multiple) and no sound from the computer's speaker itself.

    My sound was not muted. I did the windows diagnostic but no success. I reinstalled my audio drivers, no success, I tried a system restore and after an hour of "system restoring" I got an error saying it can't be done and hence nothing has been changed.

    Assuming its a software issue, the only idea I have left is to re install windows. Is there anything besides that which might fix the problem? Thanks.
      My ComputerSystem Spec

  2.    22 Jun 2017 #2

    Sadly, it appears a reinstall is needed based on what you have posted.
      My ComputersSystem Spec


  3. Posts : 901
    Windows 10 Professional
       22 Jun 2017 #3

    By "windows diagnostic", you mean the Troubleshooter?

    If not, refer to the green box in the image I attached
    Click image for larger version. 

Name:	Troubleshoot Playing Audio.png 
Views:	2 
Size:	40.4 KB 
ID:	140608

      My ComputerSystem Spec


  4. Posts : 14
    Windows 10 64 bit
    Thread Starter
       22 Jun 2017 #4

    pepanee said: View Post
    By "windows diagnostic", you mean the Troubleshooter?

    If not, refer to the green box in the image I attached
    Click image for larger version. 

Name:	Troubleshoot Playing Audio.png 
Views:	2 
Size:	40.4 KB 
ID:	140608

    No, this was not the troubleshooter I used. I've looked at the image you posted and when I go from settings into "Update and Security", the window instantly closes before I can do anything.

    About the windows reinstall, since you can keep your files, having to back up everything shouldn't be a concern, but I'm hesitant because what if the windows reinstall fails like the system restore did? I end up with no windows and 300GB of data lost.
      My ComputerSystem Spec


  5. Posts : 901
    Windows 10 Professional
       22 Jun 2017 #5

    Try opening Windows Settings' general window, search for Troubleshoot at the top, and open it from there

    Click image for larger version. 

Name:	Windows Settings.png 
Views:	2 
Size:	30.5 KB 
ID:	140609
      My ComputerSystem Spec


  6. Posts : 14
    Windows 10 64 bit
    Thread Starter
       22 Jun 2017 #6

    pepanee said: View Post
    Try opening Windows Settings' general window, search for Troubleshoot at the top, and open it from there

    Click image for larger version. 

Name:	Windows Settings.png 
Views:	2 
Size:	30.5 KB 
ID:	140609
    Tried that as well, when I click on any of the search results, it takes me back to the windows settings window (the one you just posted)

    Yea, my computer has many other issues besides the sound
      My ComputerSystem Spec


  7. Posts : 10,510
    Windows 10 Pro and Windows 10 Pro Insider
       22 Jun 2017 #7
      My ComputersSystem Spec


  • Posts : 901
    Windows 10 Professional
       22 Jun 2017 #8

    Hmm yea, you right. Seems like your computer got a few issues here and there. =)

    I agree with essenbe to do a Repair Install at first, and that should fix many major issues your computer has, and should most likely fix the audio with it too
      My ComputerSystem Spec


  • Posts : 14
    Windows 10 64 bit
    Thread Starter
       22 Jun 2017 #9

    Repair option seems complicated, I think I'll just go ahead with the reset PC and hope for the best.
      My ComputerSystem Spec


  • Posts : 901
    Windows 10 Professional
       22 Jun 2017 #10

    Alright! Sounds like a great plan! I hope the best for you to have that issue repaired!
      My ComputerSystem Spec


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