Lost sound after crash

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  1. essenbe
    Posts : 12,801
    Windows 11 Pro
       New #11

    I would still recommend the Macrium image first. Just to be safe.
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  3. mnsdfhrug
    Posts : 14
    Windows 10 64 bit
    Thread Starter
       New #12

    I backed everything up and attempted the reset PC about a week ago. I got an error saying that it couldn't be done and no changes have been made. I also tried reset PC without keeping files (wipe everything) but that failed as well. System restore does not work, going back to a previous windows build does not work. What is the next step?
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  4. fireberd
    Posts : 2,585
    Win 11
       New #13

    Sounds like a complete reinstall is the best option.
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  6. mnsdfhrug
    Posts : 14
    Windows 10 64 bit
    Thread Starter
       New #14

    fireberd said:
    Sounds like a complete reinstall is the best option.
    Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials
    I upgraded to windows 10 for free from windows 7 but I had windows 7 pre installed when I bought this computer so I don't have any product key. Am I able to do a clean reinstall without spending any money?
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  7. EdTittel
    Posts : 4,224
    Windows 10
       New #15

    Yes, if you used a Microsoft account to register your activated copy of Windows 10, it should (re)activate automatically when you log into that account on the repaired PC. Here's what the activation screen looks like if this is your PC and it's been activated as described:
    Lost sound after crash-digent.jpg
    HTH,
    --Ed--
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