Windows 10: Lost sound after crash

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  1. essenbe's Avatar
    Posts : 11,153
    Windows 10 Pro and Windows 10 Pro Insider
       22 Jun 2017 #11

    I would still recommend the Macrium image first. Just to be safe.
      My ComputersSystem Spec


  2. Posts : 14
    Windows 10 64 bit
    Thread Starter
       17 Jul 2017 #12

    I backed everything up and attempted the reset PC about a week ago. I got an error saying that it couldn't be done and no changes have been made. I also tried reset PC without keeping files (wipe everything) but that failed as well. System restore does not work, going back to a previous windows build does not work. What is the next step?
      My ComputerSystem Spec

  3.    17 Jul 2017 #13

    Sounds like a complete reinstall is the best option.
    Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials
      My ComputersSystem Spec


  4. Posts : 14
    Windows 10 64 bit
    Thread Starter
       17 Jul 2017 #14

    fireberd said: View Post
    Sounds like a complete reinstall is the best option.
    Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials
    I upgraded to windows 10 for free from windows 7 but I had windows 7 pre installed when I bought this computer so I don't have any product key. Am I able to do a clean reinstall without spending any money?
      My ComputerSystem Spec

  5.    17 Jul 2017 #15

    Yes, if you used a Microsoft account to register your activated copy of Windows 10, it should (re)activate automatically when you log into that account on the repaired PC. Here's what the activation screen looks like if this is your PC and it's been activated as described:
    Click image for larger version. 

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    HTH,
    --Ed--
      My ComputersSystem Spec


 
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