Trouble pairing Xbox One controller to Bluetooth.


  1. Kol12
    Posts : 2,979
    Windows 11
       New #1

    Trouble pairing Xbox One controller to Bluetooth.


    Just picked up an Xbox One controller with Bluetooth connectivity. I recall disabling the Bluetooth Support Service as part of some of the Windows services I would normally disable if not using them. I have re-enabled Bluetooth Support Service but the controller is still refusing to connect.

    I've gone to settings/Devices/Bluetooth & other devices and clicked on add Bluetooth or other device for which it says "Couldn't connect".

    I don't have any Bluetooth icon in my Action center.

    I've run the Bluetooth troubleshooter for which it says "Select the repairs you want to apply" "Check Bluetooth compatibility" then with a tick box that says No Bluetooth. After clicking next it says "Bluetooth is not available on this device"

    I'm at a loss, help?
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  3. NavyLCDR
    Posts : 18,432
    Windows 11 Pro
       New #2

    Is it an XBOX ONE ELITE controller? Only the Elite controllers with the latest firmware will connect to Windows 10 via bluetooth. If it is not an Elite controller, you have to connect it to a USB port. Also, check out the XBOX Accessories app in the Windows store.

    Connect Xbox Wireless Controller to Windows PC | Xbox One Accessories


    How to Update Your Xbox One Controller on Windows 10
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  4. Kol12
    Posts : 2,979
    Windows 11
    Thread Starter
       New #3

    Would have liked an Xbox One Elite, but no it's an Xbox One Wireless Recon Tech Special.

    Connect with USB? It didn't come with any USB dongle and the instructions seem to indicate it's meant to connect to PC via Bluetooth as long as your running Windows 10...

    In the first link you linked I'm following the Bluetooth section but there is no toggle switch to turn on Bluetooth in my Bluetooth settings like the pictures indicate. Downloaded the Xbox accessories app and it continues to show the connect a controller to get started screen...

    Edit: I don't have an option to even turn Bluetooth on or off, there's neither any Bluetooth in Device Manager. Am I missing drivers?
    Last edited by Kol12; 20 Jun 2017 at 22:53.
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  6. Kol12
    Posts : 2,979
    Windows 11
    Thread Starter
       New #4

    Had a feeling this was the case, turns out my mobo doesn't have Bluetooth onboard so will need a Bluetooth dongle or the official Xbox One wireless adapter.
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  7. alphanumeric
    Posts : 15,037
    Windows 10 IoT
       New #5

    If you are not 100% sure it will work via Bluetooth, I would go with the official Xbox One wireless adapter. I have an XBOX One, and the controller that came with it will only link to my XBOX One. I use USB if I need to use it with my PC. I have the recharge kit, forget what its called, the USB charge cable that came with it works like a normal USB cable.
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  8. Kol12
    Posts : 2,979
    Windows 11
    Thread Starter
       New #6

    Bluetooth latency is meant to reduced from interference by other wireless devices I believe. If I used a Bluetooth dongle it would be 3-4 ft from the controller so shouldn't be too bad. Since Bluetooth dongle's are cheaper than the official wireless adapter I guess I could just start there...
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