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1703 - scanner freezes
My old machine wouldn't update to 1703 (and had other glitches), so I found a new-used i7 PC and put in a fresh install of 1703. Everything works fine except the scanner, an Epson Photo 3490.
I used the same driver software installer as in the old machine, but when I open the scanner one of the follow happens in no predictable order:
- It opens the scan app, then when I press Preview or Scan It tells me that the scan is starting, and then the app freezes. I need to use Task Manager to close it.
- It tells me that I don't have a Twain driver installed
- It tells me that it can't open the app.
I've deleted the driver and software, tried to install it with Admin privileges, and I've used the compatibility utility to install it for an older Windows version (both 7 and 8).
Does anyone have any suggestions to get this working?.