Windows 10: Laptop USB 3.0 detects external HDD as uninitialized


  1. Posts : 3
    Windows 10 Home Single Language 64-bit
       16 Jun 2017 #1

    Windows detects USB 3.0 external HDD as uninitialized


    After Anniversary or Creator's update (not too sure which as laptop did not connect to external HDDs for some time), my laptop fails to access all 3 of my external HDDs (500GB WD My Passport, 1TB WD Elements, 2TB My Passport Ultra). All of them can be connected and safely removed but the disk shows up as uninitialized. I have done the following steps to narrow down the possibility of what may be the issue.

    Edit: Just realized forgot to include system specs.
    Computer type: Laptop
    System Manufacturer/Model Number: Lenovo Y510P
    OS: Windows 10 Home Single Language 64-bit
    CPU: Intel Core i7 4700MQ @ 2.40GHz
    Motherboard: LENOVO VIQY0Y1 (U3E1)
    Memory: 8GB DDR3 RAM
    Graphics Card(s): NVIDIA GeForce GT 755M

    1. I have tested all 3 external HDDs on a different desktop running Windows 10 build 1511 and all of them were working with no problems with SMART test passed. This rules out cable and external HDD failing possibility.

    2. I have disabled the power management that turns off device to save power in the USB Root Hub and USB Root Hub (USB 3.0) in device manager.

    3. I tested the USB 3.0 ports on my laptop with a 16GB Kingston DataTraveler 100G3 where I can access, move files in and out of the pendrive. USBDeview's test shows that read/write rates for it were approximate 15MBps/110MBps which leads me to think the USB 3.0 is working and has USB 3.0 speeds. This rules out that my port is not working.

    4. I have tried reinstalling Intel(R) USB3.0 eXtensible Host Controller - 1.0 (Microsoft) but problem still persists after driver removal->reboot-> driver reinstallation. I also reinstalled WD SES 64-bit drivers but nothing change either.

    5. I have attempted to reinstall USB 3.0 drivers from the original Lenovo Y510P but they only offer compatibility with Windows 7/8/8.1 and refuses to install on Windows 10.

    6. I have ran Windows Update and no new drivers were found for me to update or install.

    7. I performed flee power after someone mentioned online that may cause the laptop to act up but noticed nothing changed.

    8. I changed boot from UEFI only to UEFI priority and legacy on second along with changing optimized BIOS settings for legacy. This didn't change anything that I noticed.

    Some further clarification - the USB 3.0 ports I mentioned were working with the external HDDs mentioned until a certain update broke them. Additionally, I have attached some screenshots of the unitialized disk problem, driver version that is installed along with all the drivers in the USB controllers in device manager. Click image for larger version. 

Name:	Disk Management.JPG 
Views:	10 
Size:	201.6 KB 
ID:	139908Click image for larger version. 

Name:	Intel (R) USB 3.0 eXtensible Host Controller Version.JPG 
Views:	31 
Size:	54.7 KB 
ID:	139907Click image for larger version. 

Name:	USB List in Device Manager.JPG 
Views:	31 
Size:	30.0 KB 
ID:	139906

    Another possibly unrelated note but in case it helps, I dual boot Windows with Ubuntu 16.04 LTS.

    I have been struggling with this problem for well over two weeks and I hope someone can offer some other possible solutions that I may have missed.
    Last edited by Magius; 16 Jun 2017 at 23:41.
      My ComputerSystem Spec


  2. Posts : 3
    Windows 10 Home Single Language 64-bit
    Thread Starter
       13 Aug 2017 #2

    BUMP. It's been almost a month, anyone has any ideas how I can attempt to fix this problem?
      My ComputerSystem Spec


  3. Posts : 8
    win10 64x home retail
       13 Aug 2017 #3

    Hi, if the drives are ok before update and also ok with other computers would mean there is someting wrong with your computer (driver conflict maybe)
    I think your better of with a fresh install of windows, just download the latest win10 iso and install, if someone have a better idea do say so..

    I myself did the creators update without any probls, but can remember the anniversary update was troublesome so i did a clean install with update already in the iso and it instals without a glitsh..
      My ComputerSystem Spec


  4. Posts : 297
    Windows 10 Pro 1709 16299.192
       13 Aug 2017 #4

    Can You answer 2 things - First what is the version & build number of your W10 system ? Two, was this system originally a 8.0/1 ?
      My ComputersSystem Spec

  5.    13 Aug 2017 #5

    Hey Magius,
    Probably a long shot, but it might be a Drive Letter conflict. If you haven't already, try assigning it a Drive Letter.
      My ComputersSystem Spec


  6. Posts : 3
    Windows 10 Home Single Language 64-bit
    Thread Starter
       28 Sep 2017 #6

    Hey everyone, sorry for the really late reply as I didn't realized this post had been replied to until I cleared all my emails

    copyer said: View Post
    Hi, if the drives are ok before update and also ok with other computers would mean there is someting wrong with your computer (driver conflict maybe)
    I think your better of with a fresh install of windows, just download the latest win10 iso and install, if someone have a better idea do say so..

    I myself did the creators update without any probls, but can remember the anniversary update was troublesome so i did a clean install with update already in the iso and it instals without a glitsh..
    Would prefer not to reformat if possible since there are quite a number of programs installed and it would take too long to reinstall everything and get everything up and running again.

    storageman said: View Post
    Can You answer 2 things - First what is the version & build number of your W10 system ? Two, was this system originally a 8.0/1 ?
    Currently it's at version 1703. Problem began somewhere at version 1607 or higher, was definitely working at version 1511. The system was originally Windows 8.1.

    Eagle51 said: View Post
    Hey Magius,
    Probably a long shot, but it might be a Drive Letter conflict. If you haven't already, try assigning it a Drive Letter.
    Can't initialize disk to change drive letter. Opening disk management results in an IO error upon attempting to initialize the hard drive to MBR and hard disk partition too small for GPT partition. Funny thing is, the hard drive opens with no issue on my friend's pc running the same Windows 10 version with me but not the same laptop model.

    Again, I apologise for the long overdue replies
      My ComputerSystem Spec


 

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