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#1
Windows detects USB 3.0 external HDD as uninitialized
After Anniversary or Creator's update (not too sure which as laptop did not connect to external HDDs for some time), my laptop fails to access all 3 of my external HDDs (500GB WD My Passport, 1TB WD Elements, 2TB My Passport Ultra). All of them can be connected and safely removed but the disk shows up as uninitialized. I have done the following steps to narrow down the possibility of what may be the issue.
Edit: Just realized forgot to include system specs.
Computer type: Laptop
System Manufacturer/Model Number: Lenovo Y510P
OS: Windows 10 Home Single Language 64-bit
CPU: Intel Core i7 4700MQ @ 2.40GHz
Motherboard: LENOVO VIQY0Y1 (U3E1)
Memory: 8GB DDR3 RAM
Graphics Card(s): NVIDIA GeForce GT 755M
1. I have tested all 3 external HDDs on a different desktop running Windows 10 build 1511 and all of them were working with no problems with SMART test passed. This rules out cable and external HDD failing possibility.
2. I have disabled the power management that turns off device to save power in the USB Root Hub and USB Root Hub (USB 3.0) in device manager.
3. I tested the USB 3.0 ports on my laptop with a 16GB Kingston DataTraveler 100G3 where I can access, move files in and out of the pendrive. USBDeview's test shows that read/write rates for it were approximate 15MBps/110MBps which leads me to think the USB 3.0 is working and has USB 3.0 speeds. This rules out that my port is not working.
4. I have tried reinstalling Intel(R) USB3.0 eXtensible Host Controller - 1.0 (Microsoft) but problem still persists after driver removal->reboot-> driver reinstallation. I also reinstalled WD SES 64-bit drivers but nothing change either.
5. I have attempted to reinstall USB 3.0 drivers from the original Lenovo Y510P but they only offer compatibility with Windows 7/8/8.1 and refuses to install on Windows 10.
6. I have ran Windows Update and no new drivers were found for me to update or install.
7. I performed flee power after someone mentioned online that may cause the laptop to act up but noticed nothing changed.
8. I changed boot from UEFI only to UEFI priority and legacy on second along with changing optimized BIOS settings for legacy. This didn't change anything that I noticed.
Some further clarification - the USB 3.0 ports I mentioned were working with the external HDDs mentioned until a certain update broke them. Additionally, I have attached some screenshots of the unitialized disk problem, driver version that is installed along with all the drivers in the USB controllers in device manager.
Another possibly unrelated note but in case it helps, I dual boot Windows with Ubuntu 16.04 LTS.
I have been struggling with this problem for well over two weeks and I hope someone can offer some other possible solutions that I may have missed.
Last edited by Magius; 16 Jun 2017 at 23:41.