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Windows Portable Device Code 10 Error - PQSERVICE Partition
Hi to all,
I have encountered a rather unusual device manager error following a 1703 Creator's Edition Update to a friend's Packard Bell Easynote LJ61 64 Bit Laptop.
To offer a little background, this Laptop was originally a Windows Vista machine when purchased. It was subsequently upgraded on their behalf by me initially to Windows 7 and then later to Windows 10. I have also completed a number of further clean installs to incorporate both the 1511 Fall and 1607 Anniversary Updates although on this current occasion I elected to complete the 1703 Creator's update as an in-place upgrade using a DVD burned from the file created with the latest Media Creation Tool.
The hardware was also given a modest makeover at the time of the 1607 update with the incorporation of an additional 750 GB Western Digital HDD Drive (set as the new master drive containing the C: partition) to compliment the original 250 GB Hitachi TravelStar drive which has now been mounted in the secondary drive bay. Both drives have been further sub partitioned to provide personal storage areas and the original C: drive partition (as updated to the 1511 Update) also retained so as to recover any data found to be missing from the subsequent installs.
Much care was taken during the initial upgrade to Windows 7 to maintain the manufacturer's original (Vista) recovery partition on the 250 GB drive so as to enable reversion to original state for any future sale. The integrity of this partition within the 250 GB (now secondary drive) has been preserved through all subsequent Windows 10 Pro updates and as such is still available for that purpose now.
Windows 10 Pro adds each of the partitions for both the 750 GB and 250 GB drives to the Portable Device Section of the Device Manager and allocates the WPD FileSystem Volume Driver in each case. So far as all of the 'Physical' partitions are concerned this is functions without problem however, Windows 10 also finds the original recovery partition as a drive partition in its own right!
The Acer Recovery partition (PQSERVICE) is in fact a virtual 'mounted volume' within the original C: (now H: in its new secondary position) partition. It is reported with its path "H:\ACER\Preload\Acer\Recovery\HPartition" in Device Manager using the same WPD FileSystem Volume Driver as the other (functioning) partitions but it carries the yellow exclamation mark and reports "This device cannot start. (Code 10).
The attached screenshot shows the situation as reported in Windows 10.
I must confess to being at a loss as to how to resolve this and would welcome any expertise you can offer!
Many thanks (in advance) for any help and support,
PC Pilot