Webcam problems for ASUS K501J laptop. I NEED HELP!!

  1. Jez13's Avatar
    Posts : 3
    ASUS K501J Laptop with Windows 10

    Webcam problems for ASUS K501J laptop. I NEED HELP!!

    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3037 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1), 1294 Mb
    Hard Drives: C: 297 GB (36 GB Free);
    Motherboard: ASUSTeK Computer Inc., K50IJ
    Antivirus: Windows Defender, Enabled and Updated

    My webcam is showing me upside down and I don't know how to fix it. Can anyone help me please? I tried looking in the settings to see if I could do something to fix it there, but I am not computer savvy so I'm on here hoping someone knows what's going on and can help me fix it.
      My ComputerSystem Spec

  2.   My ComputersSystem Spec

  3. Jez13's Avatar
    Posts : 3
    ASUS K501J Laptop with Windows 10
    Thread Starter

    I thank you for that advice but now it seems I can't find my model on the search support on the ASUS website. Can you help me further?
      My ComputerSystem Spec

  4.    #4

    Link to your laptops driver page:
    K50IJ | Laptops | ASUS Global

    The latest drivers are for Windows 7. These should install fine, but you need to know if you are running Windows in 32 bit or 64 bit.

    You also need to know which brand of camera you have in the laptop: Azurewave, Suyin , Chicony. You could find this in your products documentation.
      My ComputerSystem Spec

  5. Jez13's Avatar
    Posts : 3
    ASUS K501J Laptop with Windows 10
    Thread Starter

    I really honestly don't know what kind it was. It was already on my laptop when I had bought it back in 2010. I have Windows 10 now and I think it's a 64 bit, but I don't know for sure. I'm not really all that Computer savvy.
      My ComputerSystem Spec

  6.    #6

    To check Windows version:
    Start > Settings > System > About > and look at the "System Type" line

    To check webcam manufacturer:
    Using Cortana or Search, type Device Manager > go to Device Manager
    Find the item Camera > Expand it
    Right click on the camera device shown > choose Properties
    Go to the Details Tab
    Click the down arrow on the Property Box to see all listings
    Click on "Hardware ID's (usually 3rd one down)

    On the first line you will see a long string on characters. We only need these:
    • VEN_xxxx
    • DEV_xxxx

    Where xxxx is your unique identifying numbers.

    Post those here, as well as the Windows version, and we can help you out
      My ComputerSystem Spec


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