Windows Store incorrectly detecting Laptop Hardware


  1. brandscill
    Posts : 2
    Windows 10
       New #1

    Windows Store incorrectly detecting Laptop Hardware


    Hi,

    Wonder if somebody here can help as Microsoft Support have been useless. I've tried re-registering the Windows Store, creating a new user account, system restore and clearing the store cache - nothing works.

    Quite simply the Windows Store cannot detect my processor architecture (64bit) or how much RAM I have (16GB) and this is preventing me installing many apps that stipulate these requirements.

    Windows Store incorrectly detecting Laptop Hardware-2017-06-01-10_47_07-store.png

    Any help would be greatly appreciated.
    Last edited by brandscill; 05 Jun 2017 at 17:22.
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  3. TairikuOkami
    Posts : 5,452
    Windows 11 Home
       New #2

    Check, if you are not missing any drivers via Driver Easy Free Driver Updater

    Windows is a bit dumb, it detects hardware based on the model, not based the actual hardware.
      My Computer
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  4. brandscill
    Posts : 2
    Windows 10
    Thread Starter
       New #3

    TairikuOkami said:
    Check, if you are not missing any drivers via Driver Easy Free Driver Updater

    Windows is a bit dumb, it detects hardware based on the model, not based the actual hardware.
    All done and no joy. Any other ideas?
      My Computer
    Quote Quote

 

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