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  1.    31 May 2017 #1
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional

    Restart Required Loop


    My system keeps telling me I need to restart my system to finish installing software for my device. I have already restarted multiple times and verified that the device drivers and software installed correctly the first time. Microsoft Answer Desk used DriverPack Solution to try to repair the problem, but that caused other issues with services, including Malwarebytes. The final solution was to move my user profile to another profile because they believed my user profile was corrupted. That seems to be their go to response when things do not work properly, which seems to happen to me every month or two. My user profile is really that fragile?

    I rolled back to a previous image this morning, connected my device again, and ran into the issue again on a different user profile. That suggests to me that it's something not working quite right in Windows 10 and not necessarily just a corrupted user profile. Performing a search revealed others suffering from similar issues.

    One person was told it was a virus (not likely since I practice safe browsing and have had security experts check my machine for viruses to find nothing). I've also seen options to turn off all restart notifications, which might work for me to at least clear the message? I'm open to any suggestions. The notification returns mere moments after I clear it or click on it (clicking on it does not open Windows Update as I believe it should):

    Click image for larger version. 

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      My ComputerSystem Spec
  2.    31 May 2017 #2
    Join Date : Apr 2017
    Posts : 8,615
    windows 10 professional version 1607 build 14393.969 64 bit

    Open administrative command prompt and type or copy and paste:
    1) winver (in the pop up view the windows version and build and post into the forum)
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    When the above have completed right click on the the top bar of the administrative command prompt box > left click edit > select all > right click the top bar again > left click edit > copy and paste into the forum.


    Try these steps to fix the restart required:
    5) open control panel > troubleshooting > on left pane click view all > run the hardware and devices troubleshooter
    view the detailed information, use the snipping tool to post into the forum.

    6) open device manager and look for any yellow exclamation marks for any device/drive that needs attention.

    7) open control panel > add remove programs > uninstall intel realsense camera
    8) reboot
    9) reinstall intel realsense camera
      My ComputerSystem Spec
  3.    31 May 2017 #3
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional
    Thread Starter

    1) - 4)
    Click image for larger version. 

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    C:\WINDOWS\system32>winver

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.15063.0

    Image Version: 10.0.15063.0

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    908544 file records processed.
    File verification completed.
    7019 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    1100726 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    96092 data files processed.
    CHKDSK is verifying Usn Journal...
    39090048 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    499015679 KB total disk space.
    255437780 KB in 565373 files.
    292124 KB in 96093 indexes.
    0 KB in bad sectors.
    1036055 KB in use by the system.
    65536 KB occupied by the log file.
    242249720 KB available on disk.

    4096 bytes in each allocation unit.
    124753919 total allocation units on disk.
    60562430 allocation units available on disk.

    C:\WINDOWS\system32>

    5)
    Click image for larger version. 

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    6) No driver issues in Device Manager

    7) - 9) No change
      My ComputerSystem Spec
  4.    31 May 2017 #4
    Join Date : Apr 2017
    Posts : 8,615
    windows 10 professional version 1607 build 14393.969 64 bit

    What is the make and model of your computer?

    There are known problems installing this Intel software/drivers:

    About Intel® drivers
    The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. We recommend you work with your computer manufacturer before installing our driver so you don’t lose features or customizations.
    See list of manufacturers’ Support websites.
    See the release notes for installation instructions, supported hardware, what is new, bug fixes, and known issues.

    Download Intel® RealSense™ Depth Camera Manager


    Intel contact support: Contact Support
      My ComputerSystem Spec
  5.    01 Jun 2017 #5
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional
    Thread Starter

    It is an ASUS K501UW
    I just updated my BIOS and Intel Chipset drivers. The Restart required messages remain.
      My ComputerSystem Spec
  6.    01 Jun 2017 #6
    Join Date : Jul 2015
    Posts : 870
    Windows 10 Home

    The orig message is related to your camera but always good to update BIOS. Did you complete shutdown vs restart ?
    Did you download and run the camera software package from Intel, from the link provided in post 4, after uninstalling in device manager ? Windows Update may be sourcing from other or the software on the Intel site may be the older, working software. If this fixes the 'restart' message issue, then you can block this update in the future. Good Luck.
      My ComputerSystem Spec
  7.    01 Jun 2017 #7
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional
    Thread Starter

    Yes, shutdown and restart was automatic with the BIOS update.

    EDIT: to be sure, I loaded optimized BIOS settings through the BIOS and turned off my PC after saving changes. The problem still remained after booting back into Windows.

    Windows installs the same DCM as Intel has as their latest version. Older versions cannot be installed on my SR300 because the firmware limit has been reached (older versions of the firmware can only be installed so many times before the SR300 exclusively accepts newer/same firmware versions).
      My ComputerSystem Spec
  8.    01 Jun 2017 #8
    Join Date : Jun 2014
    USA
    Posts : 1,570
    Windows 10 Pro x64

    There was really no need to update the BIOS, seeing this is a driver issue for a third party product. That said, it doesn't hurt to have the latest update.

    Anyway, is this the camera you're talking about - Intel® RealSense™ Camera SR300 and have you looked here for the drivers - Downloads for Intel® RealSense™ Camera SR300

    If so, you might find the folder the files extracted to and manually install the driver from Device Manager...

    • Open Device Manager and find the problem device (may be an "unknown" device with a question mark or yellow exclamation point).
    • Right click and choose Properties
    • Click the Driver tab and click update driver
    • Click Browse my computer for driver software
    • Click the Browse button and navigate to the folder where the driver files were downloaded and click next.

    Windows will either install the driver or tell you the best driver is already installed. If the driver installs, you may require a restart.

    Let us know.

    Edit: I noticed you said there were no issue in Device Manager, does the mean you see the camera? Or is it not showing at all?
      My ComputersSystem Spec
  9.    01 Jun 2017 #9
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional
    Thread Starter

    Quote Originally Posted by sygnus21 View Post
    Edit: I noticed you said there were no issue in Device Manager, does the mean you see the camera? Or is it not showing at all?
    I also mentioned that the device is installed properly despite Windows continuing to tell me I need to restart to finish installing. The camera works fine. I do not know why Windows keeps telling me it needs to restart to finish installing the drivers.
      My ComputerSystem Spec
  10.    01 Jun 2017 #10
    Join Date : Jun 2014
    USA
    Posts : 1,570
    Windows 10 Pro x64

    Well for that I have no answer. Sorry.
      My ComputersSystem Spec

 
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