Windows 10: Scanner will not start

  1.    31 May 2017 #1

    Scanner will not start


    My Epson'V330 Perfection' has been working fine until few days ago, since then when using the desktop shortcut it will not start, all that happens is the icon briefly appears in the task bar then disappears.I have checked the cable which seems OK, the scanner switches on Ok all looks fin but I am unable to use it?
    I have also reinstalled everything including uptodate driver, it the tells me all is OK, but still it will not start!!Any suggestions.System Info:OS Version: Microsoft Windows 10 Home, 64 bitProcessor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, Intel64 Family 6 Model 60 Stepping 3Processor Count: 4RAM: 8001 MbGraphics Card: Intel(R) HD Graphics 4600, 1024 MbHard Drives: C: 922 GB (796 GB Free); D: 111 GB (62 GB Free); E: 298 GB (248 GB Free);Motherboard: Packard Bell, iMedia S2885Antivirus: Windows Defender, Enabled and Updated





      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,807
    Windows 10 Pro x64 Build 1803
       31 May 2017 #2

    Hi Bobbyboy

    When you say you re-installed everything and it says okay does this mean you checked the driver in device manager and the device is reporting correctly as an Epson Scanner? It also shows correctly in Devices?

    Since it started only a few days ago I would suggest you head to Windows update history and see exactly what has been installed on your behalf in the last five days.

    I would also try starting the program again and noting time. Then head to event viewer and see is anything is being logged related to scanner or software.

    Could you share what version / build you are using for Windows 10?

    I would recommend you have a Image backup created with a tool like Macrium Reflect.


    Ken
      My ComputerSystem Spec

  3.    31 May 2017 #3

    Two simple suggestions first...

    1) Try switching USB ports
    1) Try using a different cable
      My ComputerSystem Spec


 

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