1.    26 May 2017 #1
    Join Date : May 2017
    Posts : 1
    Win10

    No USB devices work after factory reset. HELP


    So yesterday i decided to do a factory reset on my desktop. Everything went fine and it installed correctly.
    When my PC booted up the final time and i got to my login screen, none of my USB devices work, this includes my mouse and keyboard.

    BUT, both my mouse and keyboard works fine in the BIOS, so i tried to install Win10 fresh from an USB stick. This didnt work.. when my computer boots past my BIOS, my keyboard and mouse stops working again... they just "blink" whenever i press a key. So i cant run any diagnostics and i cant install ANY drivers.

    Ive read almost every forum post there is, but i cant find any solutions. Can anyone please help me? im losing my mind..
      My ComputerSystem Spec
  2.    26 May 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,992
    Win 10 Pro (1703)

    Hi, by way of a test, try downloading and booting from Kyhi's boot DVD/drive at the top of the Software and Apps section here.

    This boots into Win 10 (not from your hard disk), so you can at least see if your hardware works then.

    You would then also have the possibility of further diagnostic actions.
      My ComputerSystem Spec
  3.    26 May 2017 #3
    Join Date : Jun 2014
    Posts : 540
    Microsoft Windows 10 Pro 64-bit

    Have you tried unplugging the mouse and keyboard then wait for the beep sound that indicates it's disconnected then plug them in again and hopefully it will ether install the drivers or just start working.
      My ComputerSystem Spec
  4.    26 May 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,992
    Win 10 Pro (1703)

    If still no joy, as you can log in, you should also be able to get to Safe Mode (e.g. SHIFT + left click restart).

    What happens in Safe Mode?
      My ComputerSystem Spec

 


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