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  1.    25 May 2017 #1
    Join Date : May 2017
    Posts : 9
    Win 10 Pro

    Win 10 Pro - Devices and Printers


    I Have PC running Win 10 Pro, i5 6300 Skylake CPU, 16GB RAM, SSD Main Drive.
    I have read a number of posts relating to my problem her, but none of them have fixed my issue.
    Since upgrading to WIN 10 from WIN 7, I don't think I have ever had to look at Devices & Printers.
    Just the other day, I installed my old HP 5280 Photosmart in place of my Epson XP630 witch is being serviced for Ink Smudging problems.
    The Install went well and the Printer works fine.
    I went into Devices and Printers to confirm which Printer was set to Default; the result was a Blank Screen. I tested this a number of times with the same result.
    I checked Device Manager and the C5200 Series Printer was listed.
    I have gone into Settings/Devices and it is listed there also.
    I Googled the problem and found numerous post about Bluetooth Issues and Device Management, all of which when tested, failed to fix the issue.
    On this Forum I found a Registry Fix, which when applied, made no difference.
    Troubleshooting Printers found nothing wrong.
    I would have thought that if Device Manager can see the Printer, surely Devices and Printers should also see it.

    Surely this cannot be such a difficult issue to resolve - there must be a Setting or Value somewhere that is causing this.
    I have not found anything put out by Microsoft in relation to this fault.

    Can someone with experience of this problem provide me with advice that will correct the problem.

    Regards
      My ComputerSystem Spec
  2.    25 May 2017 #2
    Join Date : Mar 2017
    Posts : 471
    Win 10 Pro 15063.332 (ex-Insider)

    Go to Control Panel> Administrative Tools> select Print Management:
    Click image for larger version. 

Name:	Screenshot (4).png 
Views:	6 
Size:	62.7 KB 
ID:	136690

    Can you see your printer and driver there?
      My ComputersSystem Spec
  3.    25 May 2017 #3
    Join Date : May 2017
    Posts : 9
    Win 10 Pro
    Thread Starter

    Quote Originally Posted by WOT View Post
    Go to Control Panel> Administrative Tools> select Print Management:
    Click image for larger version. 

Name:	Screenshot (4).png 
Views:	6 
Size:	62.7 KB 
ID:	136690

    Can you see your printer and driver there?
    Yes: All Nine Printers are shown, including the C5200 Series Printer which was just installed.
      My ComputerSystem Spec
  4.    25 May 2017 #4
    Join Date : Mar 2017
    Posts : 471
    Win 10 Pro 15063.332 (ex-Insider)

    Open an elevated command prompt and run (type) "sfc /scannow" without quotes and see if that helps.
      My ComputersSystem Spec
  5.    25 May 2017 #5
    Join Date : Jun 2014
    USA
    Posts : 1,570
    Windows 10 Pro x64

    Not exactly sure or why this works but here’s a wild try… Windows 10

    In search, type "Services" (without quotes) and click the Services desktop app. In the right pane, look for "Bluetooth Support Service" and make sure it’s running. If not, double click it and it’ll bring up a properties page….

    Click image for larger version. 

Name:	Bluetooth properties.PNG 
Views:	1 
Size:	79.2 KB 
ID:	136697

    And where you see Service Status, click Start. This may resolve your issue.

    This YouTube video depicts your issue with a similar fix (Windows 7).

    Let us know if this works?
      My ComputersSystem Spec
  6.    25 May 2017 #6
    Join Date : May 2017
    Posts : 9
    Win 10 Pro
    Thread Starter

    Quote Originally Posted by WOT View Post
    Open an elevated command prompt and run (type) "sfc /scannow" without quotes and see if that helps.
    SFC - No violations found.
      My ComputerSystem Spec
  7.    25 May 2017 #7
    Join Date : Mar 2017
    Posts : 471
    Win 10 Pro 15063.332 (ex-Insider)

    Quote Originally Posted by Nasho23 View Post
    I don't think I have ever had to look at Devices & Printers.
    Just reread your post and now I have to assume this issue may have gone unnoticed for quite some time and it may not be directly related to or caused by your new printer installation. With that said, it would help to know your Win 10 version and build number (if SFC /scannow doesn't help). So, could you open the run box and enter "winver" without quotes and post a screenshot (like so):

    Click image for larger version. 

Name:	Screenshot (6).png 
Views:	4 
Size:	79.8 KB 
ID:	136698
      My ComputersSystem Spec
  8.    25 May 2017 #8
    Join Date : May 2017
    Posts : 9
    Win 10 Pro
    Thread Starter

    Quote Originally Posted by sygnus21 View Post
    Not exactly sure or why this works but here’s a wild try… Windows 10

    In search, type "Services" (without quotes) and click the Services desktop app. In the right pane, look for "Bluetooth Support Service" and make sure it’s running. If not, double click it and it’ll bring up a properties page….



    Click image for larger version. 

Name:	Bluetooth properties.PNG 
Views:	1 
Size:	79.2 KB 
ID:	136697

    And where you see Service Status, click Start. This may resolve your issue.

    This YouTube video depicts your issue with a similar fix (Windows 7).

    Let us know if this works?
    Services::: Bluetooth Settings have been done before and no improvement - I did it again and no improvement. Regards Nasho23
      My ComputerSystem Spec
  9.    25 May 2017 #9
    Join Date : Mar 2017
    Posts : 471
    Win 10 Pro 15063.332 (ex-Insider)

    Are you getting any associated log (by timestamp) in your Event Viewer?

    If not, you can also try running this from an elevated command prompt:

    Dism /Online /Cleanup-Image /RestoreHealth
      My ComputersSystem Spec
  10.    25 May 2017 #10
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1703

    Here is another Services fix you could try:
    Windows 10 Control panel , Devices and Printers hangs when selected - Microsoft Community

    But I wonder if your User Account has been corrupted?
    You could create a new User Account to test and see.
      My ComputerSystem Spec

 
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