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  1.    21 May 2017 #1
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit

    multimedia controller yellow triangle .


    hi there, just ran windows defender and noticed there was a yellow triangle over device performance and health. followed the instructions but find there is no multimedia controlled installed ? i went into device manager and tried right clicking on the multimedia controller and then into properties . tried updating driver... says drivers for this device are not installed, code 28 .there are no compatible drivers for this device .then i click on search automatically for updated driver software. result . windows was unable to update your software ???
    any help on this would be appreciated.... thanks.....
      My ComputerSystem Spec
  2.    21 May 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,044
    Win 10 Pro (1703)

    Hello,
    1. Please complete your specs (see mine for comparison) as this relates to hardware.
    2. Please post a screenshot of your Device Man. showing the problem
    use the Insert Image icon to the left of the video icon above your post

    What's the history?
    Have you recently upgraded to Win 10, or from 32 bits to 64 bits?
    Or were you running Win 10 ok and suddenly this happened?

    And which is your Win 10 version?
    (Win key + X, winver)

    Have you checked for Win 10 drivers on your manufacturer's site?

    Thanks
      My ComputerSystem Spec
  3.    21 May 2017 #3
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    system info.


    here is the info. you requested . i have had windows 10 since day one after upgrading from windows 7 ultimate. i actually went onto the toshiba website and checked for drivers but there is nothing for windows 10.
    Attached Thumbnails Attached Thumbnails Capture.JPG  
      My ComputerSystem Spec
  4.    21 May 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,044
    Win 10 Pro (1703)

    Hi, I understand you've had Win 10 running on this PC for a long time; you've recently upgraded to the CU (from your screenshot).

    Have you had this problem since you upgraded to the CU?

    Again: Have you recently upgraded from 32 bits to 64 bits? (I guess your Win 7 was 32 bits with 4Gb RAM).

    Have you had 64 bit Win 10 running on this PC before?

    Again: 2. Please post a screenshot of your Device Man. showing the problem
    use the Insert Image icon to the left of the video icon above your post

    I guess this is a somewhat older laptop. (Ref. to mobile in your screenshot).
    It looks as if the model is Qosmio G50- is that correct?

    To complete your specs, a freeware prog. called Speccy is very handy.

    There are 64 bit Win 7 drivers, but none for Win 8.
    I was wondering about a BIOS update.. a few find that necessary to run later Windows editions for which their PC was not designed. One is listed for G55, not G50.
    Qosmio G50 (PQG55C-042039) Support | Toshiba

    As for your particular driver (whatever that may be- I've not seen your Device Manager or the device you're concerned about yet) - here's what I suggest you try:

    Download and run DriverMax (free for 2 drivers / day).
    Do a scan with that and see if it offers anything.
    I have used it 2 or 3 times successfully when in difficulty. (We would never normally recommend such tools for routine use).

    Note: In running a late edition of Windows on an older laptop you run a risk of thermal management not being properly implemented. I found I could not run one older laptop in Safe Mode in Win 8- it got hot and cut out. It came with Vista.
      My ComputerSystem Spec
  5.    21 May 2017 #5
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    reply


    hi there, excuse my lack of expert knowledge but what is a CU ? IHAve only had this problem this last 2 weeks or so.i changed my system to 64 bits over a year ago now .yes my laptop is qosmio G50. Click image for larger version. 

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      My ComputerSystem Spec
  6.    21 May 2017 #6
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,044
    Win 10 Pro (1703)

    CU is the commonly used abbreviation for the Creator's update- to save typing.
    As you know, periodically MS produces major builds- this is the current one.
    I'm assuming this problem arose after you upgraded to the CU as the timescale fits.

    Was your OS 64 bit before this? Or if you prefer, has it been 64 bit for some months? OR have you changed from 32 to 64 in the last couple of weeks? (Complete reinstall).

    As per previous: try Drivermax.
      My ComputerSystem Spec
  7.    21 May 2017 #7
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    reply


    hi , yes i have had 64 bit system for well over a year now.
      My ComputerSystem Spec
  8.    21 May 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,044
    Win 10 Pro (1703)

    Sorry, missed that before. So it's upgrading to the CU that's caused this.

    Two approaches:
    1. Update your BIOS (if you can find an update).
    (You can research how on your manufacturer's site)
    2. Try Drivermax

    Explanation here:
    What Is a Multimedia Controller? | Techwalla.com
      My ComputerSystem Spec
  9.    21 May 2017 #9
    Join Date : Oct 2016
    Posts : 59
    windows 10 64 bit
    Thread Starter

    reply


    hi there again... i just downloaded and ran drivermax and it found a multimedia controller driver and installed it... the yellow triangle seems to have gone !Click image for larger version. 

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      My ComputerSystem Spec
  10.    21 May 2017 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,044
    Win 10 Pro (1703)

    Excellent- you're in luck.

    I'd have a look to see if there's a BIOS update anyway.
      My ComputerSystem Spec

 
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