1.    17 May 2017 #1
    Join Date : Sep 2015
    Posts : 9
    Windows 10

    Sound, video and game controllers missing - Error code 43


    Unknown usb device (device descriptor request failed) - Guys I really need your help, I've tried every thing I found on Google but they didn't work. I tried some driver installing software and they said that my Sound, video and game controller is unplugged, I don't know if this is a software issue or a hardware issue. My laptop is Dell Inspiron 7537 - running windows 10 creator. Thank you!!!
      My ComputerSystem Spec
  2.    17 May 2017 #2
    Join Date : Sep 2015
    Posts : 9
    Windows 10
    Thread Starter

    Location is Port #0006 Hub #0004, does this mean something?
      My ComputerSystem Spec
  3.    18 May 2017 #3
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,030
    Windows 10 Pro

    Restart computer and press F2 and boot into Setup (Bios) Under Integrated Peripherals look for Onboard Audio. If it is disabled, using your Enter and Arrow keys, Enable it. Press ESC and Save and Exit.
      My ComputerSystem Spec
  4.    18 May 2017 #4
    Join Date : Sep 2015
    Posts : 9
    Windows 10
    Thread Starter

    I can't find intergrated peripherals in BIOS, it looks really simple, only some basic option like boot order or VR ... I tried Driver Booster and it said that unknow driver is intel display audio, but every things still work normaly
      My ComputerSystem Spec
  5.    19 May 2017 #5
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,030
    Windows 10 Pro

    Go to the Dell Support site, type in your Service Tag # and download Intel Grapics driver for your model Intel HD Graphics Driver Driver Details | Dell US
      My ComputerSystem Spec
  6.    19 May 2017 #6
    Join Date : Sep 2015
    Posts : 9
    Windows 10
    Thread Starter

    Quote Originally Posted by spunk View Post
    Go to the Dell Support site, type in your Service Tag # and download Intel Grapics driver for your model Intel HD Graphics Driver Driver Details | Dell US
    Thanks for your help, I always download graphics driver on dell support site everytime I re-install windows. It won't work
      My ComputerSystem Spec

 


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