No Keyboard and Mouse Responses after Sysprep of Win10 x64 LTSB 1607


  1. HarrisonS
    Posts : 3
    windows 8
       New #1

    No Keyboard and Mouse Responses after Sysprep of Win10 x64 LTSB 1607


    I am trying to create a Win10 x64 (LTSB, 1607) image for deployment. After all the configuration work was done, I tried to Sysprep the machine by using the command "Sysprep.exe /generalize /oobe /reboot /quiet". But after the server booted up and the screen showed the language selection page, I found the the Keyboard and Mouse did not work anymore. I tried to plug USB keyboard and mouse in different USB ports, and all of them did not work.

    I have also tried to go to Audit mode first and then do Sysprep with OOBE and Generalize. Still not working. I was stuck here for several days. Any suggestions? Thanks!

    I also found a similar issue was reported here. The solution is to change 1607 to 1703 (latest Win10 build). However, that is not a viable solution for me. :-( https://community.spiceworks.com/top...keyboard-mouse
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  3. HarrisonS
    Posts : 3
    windows 8
    Thread Starter
       New #2

    Additional info: Mouse and Keyboard are all USB based Dell devices; MB is SuperMicro X9SRi-F (total 4 USB ports). BIOS is SuperMicro BIOS 3.2a. OS: WIN10 x64 LTSB (version 1607).
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  4. HarrisonS
    Posts : 3
    windows 8
    Thread Starter
       New #3

    Solution is found. By adding below lines in the unattend sysprep answer file:

    <settings pass="generalize">
    <component name="Microsoft-Windows-PnpSysprep" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <PersistAllDeviceInstalls>true</PersistAllDeviceInstalls>
    </component>
    </settings>

    That file would be in C:\Windows\panther folder, or could be anywhere when using the command:
    sysprep.exe /generalize /oobe /quiet /reboot /unattend:path\answerfile
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