Windows 10: RAM upgrade - Packard Bell oneTwo M3871 xx.U6R Solved


  1. Posts : 55
    Windows 10 Home (x64) (build 10586)
       13 May 2017 #1

    RAM upgrade - Packard Bell oneTwo M3871 xx.U6R


    I would like to upgrade the RAM which is currently installed in an all-in-one.

    The ‘Packard Bell oneTwo M3871 xx.U6R’ (formerly Windows 7) was purchased in November 2011 and currently has the following spec:
    • Windows 10 Home
    • 64-bit Operating System, x64-bit based processor
    • Processor: 3.30 gigahertz Intel Core i3-2120

    • Memory Modules:
    • Slot ‘SODIMM1’ has 2048 MB [2GB]
    • Slot ‘SODIMM2’ has 1024 MB [1GB]

    • 974.33 Gigabytes Usable Hard Drive Capacity
    • 847.13 Gigabytes Hard Drive Free Space

    The performance is slow, so hence the desire to increase the RAM to 8GB (2x 4GB).
    My problem is that I have been unable to find any instructions on how to access the rear of the case.

    If anyone can help, I would be extremely grateful.
    Here are pictures of the exact model.

    Click image for larger version. 

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      My ComputerSystem Spec

  2.   My ComputerSystem Spec

  3.    13 May 2017 #3

    I would use the guitar pick to open the case instead of a pocket knife!

      My ComputerSystem Spec


  4. Posts : 55
    Windows 10 Home (x64) (build 10586)
    Thread Starter
       13 May 2017 #4

    NavyLCDR said: View Post
    I would use the guitar pick to open the case instead of a pocket knife!

    Thank you both for the prompt reply.

    I have already tried to follow the YouTube removals, but they do have an admittedly a slightly different case. Some time ago I even contacted Acer/PB support, but they were not prepared to provide anything - they thought that I should pass it to a 'professional'.

    I agree about using the guitar pick - far less likely to cause damage.

    Replacing the RAM is no problem - I have done the procedure a number of times before on both laptops and towers - it is the access (without causing damage) is the problem.

    Why on earth will they not co-operate?
      My ComputerSystem Spec


  5. Posts : 55
    Windows 10 Home (x64) (build 10586)
    Thread Starter
       14 May 2017 #5

    I have found the precise case identical to my AiO here:
    https://youtu.be/3JYTjFnqiuo

    The model number is different - ZX6971 not M3871.
    However, the first problem is solved...

    Now I need to find the secret path to the RAM.
    Last edited by Irene; 14 May 2017 at 07:56.
      My ComputerSystem Spec

  6.    14 May 2017 #6

    It's under the largest metal cover.
      My ComputerSystem Spec


  7. Posts : 55
    Windows 10 Home (x64) (build 10586)
    Thread Starter
       14 May 2017 #7

    NavyLCDR said: View Post
    It's under the largest metal cover.
    Many thanks, NavyLCDR.

    I intend to tackle the job tomorrow and will report back on 'my' performance!
      My ComputerSystem Spec


  8. Posts : 55
    Windows 10 Home (x64) (build 10586)
    Thread Starter
       15 May 2017 #8

    Eureka! Success...

    The major problem was removing the back of the casing.
    There was absolutely no way (which I could find) to remove the back without damage to the edges of the case.

    However, the target was achieved.
    The RAM was successfully installed under the largest metal cover, as advised by NavyLCDR.

    The outcome of the RAM upgrade is impressive. My All-in-One is flying!!
      My ComputerSystem Spec


 

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