Windows 10: Rogue HP Printer driver -- cannot get rid of it.

  1.    13 May 2017 #1

    Rogue HP Printer driver -- cannot get rid of it.

    Hi there

    just cannot get rid of an HP printer on W10 CU update.

    Did the standard things - removed via Devices and printers, removed drivers via print server (on the devices and printers) , stopped the spool and deleted entries from printers file on spool and also removed entry from registry.

    Printer is STILL there after next re-boot so where else is it hiding !!!!!! - any ideas. (BTW Of course I've disconnected the hardware !!!!).

      My ComputerSystem Spec

  2. WOT's Avatar
    Posts : 471
    Win 10 Pro 15063.332 (ex-Insider)
       13 May 2017 #2

    Hi Jimbo,

    That old HP printer may be recovering from DriveStore.

    You can access it manually and delete that old driver (if present):

    Or, you can download this portable utility to look for it and delete it as well:
    (click run as admin after starting to enable deletions)

    Here's a screenshot for your edification:
    Click image for larger version. 

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    Good luck,

      My ComputersSystem Spec

  3.    14 May 2017 #3

    Hi there


    Eventually I found the solution --Bonkers one I admit but it was the trick.

    On a VM I needed to DELETE Printer from the VM hardware config -- otherwise the VM would re-connect the printer back into the VM -- not sure how or why but because you can dynamically add / remove (i.e connect / disconnect) hardware from a VM who knows how it interacts with Windows !!!

    Click image for larger version. 

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    So after deleting the printer with regedit etc and then removing / deleting the printer from the VM configuration - at next boot system was fine. !!! -- Remove printer BEFORE re-powering on the VM though.

    (This was running W10 VM under VMWARE Workstation) --probably the same on vmware player.

      My ComputerSystem Spec


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