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  1.    04 May 2017 #1
    Join Date : May 2017
    Posts : 8
    windows 10

    New win. 10 install, no audio output. device installed.


    Hi!
    I am brand new to this forum, and not a big computer geek.
    I just got back my HP Pavallion from a shop that upgraded my Vista to Win.10, and my memory from 2GB. to 8GB.
    My problem is I have no sound now, the sound icon has a big red X next to it, and when I hover the cursor over it it says; "No audio output device is installed"
    I am using two HP multi media compact speakers that worked fine with the Vista.

    In my device manager, I found four drivers listed under sound, video and game controllers, all of them have the same name, NIVIDIA High Definition audio.
    I thought the sound drivers were supposed to be realteck.
    should I uninstall all four of these NIVIDIA drivers, and restart the computer?

    I don't want to have to go back to the shop, they had it for a week.

    Thanks for any help.
      My ComputerSystem Spec
  2.    04 May 2017 #2
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1703

    Don't uninstall the nVidia drivers. They get installed with your display driver and are used for HDMI.
    But there should be just 1 for that. I don't know what the others could be.
    Can you post a screenshot of Device Manager with the Sound category expanded?

    What you probably need is a Realtek driver. Have you looked on the HP webpage for your PC to see if there is one listed there that you can download and install?
      My ComputerSystem Spec
  3.    04 May 2017 #3
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 441
    Win10 Home x64 - 1709

    Get the latest one (R2.81) from RealTek for your build 32 or 64 bit.
    Realtek
      My ComputersSystem Spec
  4.    05 May 2017 #4
    Join Date : Jan 2014
    Indiana/Florida
    Posts : 1,508
    Windows 10 Home x64

    Welcome to the forums 40intrepid!

    Sounds like you need a new shop lol! I agree with both of the previous posters. Don't uninstall the Nvidia's but do go to the HP site and get your sound drivers. Can't believe the "shop" didn't do that for you. Sloppy work imho.
      My ComputerSystem Spec
  5.    05 May 2017 #5
    Join Date : Jan 2014
    Inverness
    Posts : 1,187
    Win 10

    Considering it was upgraded from Vista, the sound hardware that is on the motherboard may not be Win 10 compatible. Usually, if the sound hardware is compatible either Windows will install the correct hardware driver or at minimum install the generic High Definition Audio Codec (driver). As neither was installed it could be an incompatible device.
      My ComputersSystem Spec
  6.    05 May 2017 #6
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1703

    Good thought. The sound device may be disabled in BIOS also. You might want to check that first.
      My ComputerSystem Spec
  7.    05 May 2017 #7
    Join Date : May 2017
    Posts : 8
    windows 10
    Thread Starter

    Quote Originally Posted by TV2 View Post
    Don't uninstall the nVidia drivers. They get installed with your display driver and are used for HDMI.
    But there should be just 1 for that. I don't know what the others could be.
    Can you post a screenshot of Device Manager with the Sound category expanded?

    What you probably need is a Realtek driver. Have you looked on the HP webpage for your PC to see if there is one listed there that you can download and install?
    Don't know how to do screenshots, but the expanded sound category looks like this:

    Sound,video, and game controllers
    NAVDIA high definition audio
    NAVADIA high definition audio
    NAVADIA high definition audio
    NAVADIA high definition audio
    Seems to be four drivers for the same thing.
      My ComputerSystem Spec
  8.    06 May 2017 #8
    Join Date : May 2017
    Posts : 8
    windows 10
    Thread Starter

    Quote Originally Posted by Eagle51 View Post
    Get the latest one (R2.81) from RealTek for your build 32 or 64 bit.
    Realtek
    Well I did this, downloaded and installed the 64 bit version on my machine, didn't work, there isn't even any sign of the realtek anywhere on my computer, its not in the device manager, and the speaker icon still says no audio output device is installed, I restarted it twice.
      My ComputerSystem Spec
  9.    06 May 2017 #9
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 441
    Win10 Home x64 - 1709

    Hmm ... No RealTek HD Audio Manager in Control Panel ?

    If you haven't already, check BIOS to see if sound is enable and in Device Manager / View / Show Hidden Devices to see if you see any warnings. If no issues there, try going to Settings / Update & Security / Troubleshoot / Playing Audio and run it.
      My ComputersSystem Spec
  10.    06 May 2017 #10
    Join Date : Jan 2014
    Inverness
    Posts : 1,187
    Win 10

    I did a search for the HP model that the user has listed. I didn't find any drivers listed later than Vista. In most cases at a minimum Windows 8.1 drivers are needed for Win 10. Vista/Win 7/Win 8 are usually not compatible.

    As I mentioned on my earlier post, the sound device may not be Win 10 compatible. Its a Celeron CPU and MAX 2GB of RAM. I'm surprised it even runs Win 10.
      My ComputersSystem Spec

 
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