Event Viewer driver issues


  1. Posts : 5
    Windows 10
       #1

    Event Viewer driver issues


    I have an HP X2 Elite (Tablet) and have just completed a clean install of Windows 10 Creative Edition.

    The Event Viewer shows seven Event 219 failures. The first four are Intel issues and the next three are for other drivers. The abbreviated events are as follows.....

    Event 219 - Intel

    1. The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC5\6&31d47698&0&0000.
    HID Advanced Sensor Collection

    2. The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC4\6&22400a30&0&0000.
    INTEL - Simple Orientation Sensor

    3. The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC2\6&37eba55e&0&0000.

    4. The driver \Driver\WudfRd failed to load for the device HID\Vid_8087&Pid_0AC2\6&f0a8bfc&0&0000.
    ST_MICRO - Physical Accelerometer Sensor

    A check of the Device Manager\Intel Dynamic Platform and Thermal Framework\Properties\Events shows all the software is installed and working properly.

    Event 219 Other

    5. The driver \Driver\WUDFRd failed to load for the device USB\VID_138A&PID_003F\00306e61909b. Validity Sensors PCI Vendor and Device Lists
    Synaptics FP Sensors (WBF) (PID=003f)

    6. The driver \Driver\WUDFRd failed to load for the device {7C21B866-3EB5-40D4-A034-44DA8DD6B287}\UM\5&39192afe&0&0.
    Intel(R) MA-USB Host PAL

    7. The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&1.

    I may be missing a driver, or the driver that controls these items is corrupt; can someone please be kind enough to suggest how I fix these issues.
      My Computer


  2. Posts : 35,560
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, please post a screenshot of your Device Manager - are there any yellow triangles?

    (use the icon to the left of the video icon above your post - thanks).
      My Computers


  3. Posts : 5
    Windows 10
    Thread Starter
       #3

    dalchina said:
    Hi, please post a screenshot of your Device Manager - are there any yellow triangles?

    (use the icon to the left of the video icon above your post - thanks).
    Thanks. I should have mentioned that as far as I can see, all devices are working. Also, I have checked the properties of every item in the Device Manager and there are no yellow triangles.

    One other item that may or may not be related is a DTF error in another section of the Event Viewer.

    Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.2.11003.3588) TYPE: ERROR MODULE: DPTF TIME 12770 ms

    DPTF Build Version: 8.2.11003.3588
    DPTF Build Date: Jan 10 2017 09:52:34
    Source File: ..\..\..\..\Sources\Policies\PolicyLib\PolicyBase.cpp @ line 1002
    Executing Function: PolicyBase::takeControlOfOsc
    Message: Passive Policy 2: Failed to acquire OSC: Failure during execution of _OSC:
    DPTF Build Version: 8.2.11003.3588
    DPTF Build Date: Jan 10 2017 09:52:34
    Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 472
    Executing Function: EsifServices:rimitiveExecuteSet
    Message: Error returned from ESIF services interface function call
    Participant: NoParticipant
    Domain: NoDomain
    ESIF Primitive: SET_OPERATING_SYSTEM_CAPABILITIES [93]
    ESIF Instance: 255
    ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]


    Policy: Passive Policy 2 [1]
      My Computer


  4. Posts : 35,560
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    Hi, the error number 219 and WudfRd both give a good number of finds on a general search. I'd suggest there's plenty of material there that may help:

    The driver \Driver\WUDFRd failed to load for the device - Solved - Windows 10 Forums
    - solved by using an older version of the driver

    Now, noting you
    have just completed a clean install of Windows 10 Creative Edition
    - it is possible the driver map for the CU means you have a different version of the drivers that previously worked for you.

    Is this the first time you have installed the CU?

    What was running on your tablet previously?

    The driver WudfRd failed to load for the device - Microsoft Community
    - the suggestions toward the end maybe

    Driver\WUDFRd failed to load...

    Note the reference to Driver Verifier

    WUDFRd is a service - Windows Driver Foundation.

    Event ID 219: Windows Kernel PNP - TechNet Articles - United States (English) - TechNet Wiki

    Comment on the type of failure occurring, albeit for older Windows.
      My Computers


  5. Posts : 5
    Windows 10
    Thread Starter
       #5

    dalchina said:
    Hi, the error number 219 and WudfRd both give a good number of finds on a general search. I'd suggest there's plenty of material there that may help:

    The driver \Driver\WUDFRd failed to load for the device - Solved - Windows 10 Forums
    - solved by using an older version of the driver
    Agreed. I have spent not hours, but days researching this issue and found loads of information but have been unable to resolve the problems (yet .)

    dalchina said:
    Now, noting you
    - it is possible the driver map for the CU means you have a different version of the drivers that previously worked for you.
    Is this the first time you have installed the CU?
    What was running on your tablet previously?
    I have installed it more times than I care to count. The "best experience" was when it decided to do an update and rolled itself back to the Anniversary Edition. Unfortunately on all the clean installs these same errors appear.

    Your suggestion regarding the difference in driver dates was a good one. Most are dated prior to the CU. To be on the safe side, I did uninstall a few of the newer drivers and installed previous versions. Did not fix anything.

    The Windows Driver Foundation was set to automatic start days ago and didn't fix it.

    The Driver Verifier was just tried. Thanks for the suggestion. The Tablet did not fall over and when the Verifier was turned off, it didn't show any Flags.

    Bloody frustrating!
      My Computer


 

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