Windows 10: HP Touchsmart 520-1070 Keyboard & Touch Screen Issue

  1.    02 May 2017 #1

    HP Touchsmart 520-1070 Keyboard & Touch Screen Issue

    Hey guys,

    I have a weird issue, I have a HP Touchsmart 520-1070 and after upgrading to Windows 10 everything was fine but after the anniversary update last year, I started to have an issue where when I would press the windows key on the keyboard there would be no response unless I held the button for about a second. I have tried the filter keys, sticky keys and 2 other keyboards all with the same issues.

    I formatted the hard drive and reinstalled Windows 10 and Windows 7 but that didn't help, I don't have the recovery partition anymore but I downloaded all the proper drivers and the issue still persists. Does anyone have any suggestions?

    Also the touch screen does not work anymore and the BIOS is updated to the latest version.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 9,836
    Windows 10 Pro x64 Build 1803
       05 May 2017 #2

    Hi garen45.

    First if you call HP they likely can send you the recovery software, certainly they can do this for PC's although it may cost you $15-$10 dollars.

    Can I ask where you downloaded the drivers from?

    When you install them are you confirming the version number and manufacturer that you think is being installed is being installed by Windows?

      My ComputerSystem Spec

  3.    05 May 2017 #3

    HP wants $30 for the recovery discs. I downloaded the drivers and installed them directly from HP. I will verify the version number but could windows install a different version number in the background if I am running the HP driver package installation?
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 9,836
    Windows 10 Pro x64 Build 1803
       06 May 2017 #4

    In a word, Yes.

    If you go into Device Manager what type of screen is listed?
      My ComputerSystem Spec


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