Windows 10: Windows Hardware Error in Reliability Monitor


  1. Posts : 69
    Windows 10 Professional (x64)
       28 Apr 2017 #1

    Windows Hardware Error in Reliability Monitor


    I see occasionally in the Reliability Monitor , a Critical Event, Windows, Hardware error. If there is a pattern it is mostly when I am playing a game (Diablo 3), but it causes nothing noticeable until I go and I see there was an error.

    I am trying to figure out if it is an actual hardware issue or just Windows (driver?). The WERInternalMetadata.xml file says the Report Source is Memory, but I am not sure I know how to read it?

    When I open the error, I see:
    ---------------------------------------------------------------
    Source
    Windows

    Summary
    Hardware error

    Date
    ‎4/‎27/‎2017 4:46 PM

    Status
    Not reported

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffc488308484a0
    Parameter 2: fffff80cc4bce060
    Parameter 3: 0
    Parameter 4: 5480
    OS version: 10_0_15063
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.15063.2.0.0.256.48
    Locale ID: 1033

    Files that help describe the problem
    WATCHDOG-20170427-1646.dmp
    sysdata.xml
    WERInternalMetadata.xml
    memory.csv
    sysinfo.txt
    ----------------------------------------------------------
    If I view the files the WERInternalMetadata.xml file contains:

    ---------------------------------------------------------------
    <?xml version="1.0" encoding="UTF-16"?>
    <WERReportMetadata>
    <OSVersionInformation>
    <WindowsNTVersion>10.0</WindowsNTVersion>
    <Build>15063</Build>
    <Product>(0x30): Windows 10 Pro</Product>
    <Edition>Professional</Edition>
    <BuildString>15063.250.amd64fre.rs2_release.170317-1834</BuildString>
    <Revision>250</Revision>
    <Flavor>Multiprocessor Free</Flavor>
    <Architecture>X64</Architecture>
    <LCID>1033</LCID>
    </OSVersionInformation>
    <ProblemSignatures>
    <EventType>LiveKernelEvent</EventType>
    <Parameter0>141</Parameter0>
    <Parameter1>ffffc488308484a0</Parameter1>
    <Parameter2>fffff80cc4bce060</Parameter2>
    <Parameter3>0</Parameter3>
    <Parameter4>5480</Parameter4>
    <Parameter5>10_0_15063</Parameter5>
    <Parameter6>0_0</Parameter6>
    <Parameter7>256_1</Parameter7>
    </ProblemSignatures>
    <DynamicSignatures>
    <Parameter1>10.0.15063.2.0.0.256.48</Parameter1>
    <Parameter2>1033</Parameter2>
    </DynamicSignatures>
    <SystemInformation>
    <MID>93EFC622-CECF-4013-8CA7-BE6BD5B2F011</MID>
    <SystemManufacturer>To Be Filled By O.E.M.</SystemManufacturer>
    <SystemProductName>To Be Filled By O.E.M.</SystemProductName>
    <BIOSVersion>P7.20</BIOSVersion>
    <OSInstallDate>1492101131</OSInstallDate>
    <OSInstallTime>2017-04-13T16:32:05Z</OSInstallTime>
    <TimeZoneBias>08:00</TimeZoneBias>
    </SystemInformation>
    <SecureBootState>
    <UEFISecureBootEnabled>0</UEFISecureBootEnabled>
    </SecureBootState>
    <ReportInformation>
    <Guid>29258d70-50f7-4255-9681-9f50237621d2</Guid>
    <ReportSource>memory</ReportSource>
    <CreationTime>2017-04-27T23:46:40Z</CreationTime>
    </ReportInformation>
    </WERReportMetadata>
    --------------------------------------------
    Windows Hardware Error in Reliability Monitor Attached Files
      My ComputerSystem Spec


  2. Posts : 118
    Windows 10 Pro 64bit
       29 Apr 2017 #2

    Hi
    U can try disable Fast startup in Power Options and check
    Turn On or Off Fast Startup in Windows 10 - Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec


  3. Posts : 69
    Windows 10 Professional (x64)
    Thread Starter
       29 Apr 2017 #3

    ZyKLon said: View Post
    Hi
    U can try disable Fast startup in Power Options and check
    Turn On or Off Fast Startup in Windows 10 - Windows 10 Performance Maintenance Tutorials
    I will try that.
      My ComputerSystem Spec


  4. Posts : 69
    Windows 10 Professional (x64)
    Thread Starter
       29 Apr 2017 #4

    I noticed by the Event Viewer looking at the same time that it is a Display driver issue:

    Display driver nvlddmkm stopped responding and has successfully recovered.

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Display" />
    <EventID Qualifiers="0">4101</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-04-27T23:46:38.548290000Z" />
    <EventRecordID>7461</EventRecordID>
    <Channel>System</Channel>
    <Computer>IsaacFL</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>nvlddmkm</Data>
    <Data />
    </EventData>
    </Event>
      My ComputerSystem Spec


  5. Posts : 118
    Windows 10 Pro 64bit
       29 Apr 2017 #5

    Please download LATEST Nvidia drivers and save to your Desktop http://us.download.nvidia.com/Windows/382.53/382.53-desktop-win10-64bit-international-whql.exe
    Then download Display Driver Uninstaller (DDU) Official Display Driver Uninstaller DDU Download Tutorial- Display Driver Uninstaller: How to use - Windows 7 Help Forums and uninstall Nvidia drivers.
    After uninstalling drivers, install new drivers, IMPORTANT (Install Custom Advanced) CHECK Perform a clean installation, UNCHECK everything except Graphic Driver and Physx System Software and install, after installation you need reset computer and you'll be fine.
    Cheers
    Last edited by Grom0X; 13 Jun 2017 at 07:03.
      My ComputerSystem Spec


 

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