1.    26 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 5
    Windows 10

    Mouse and touchpad not working


    So earlier today i noticed that my mouse wasnt working and i thought it was a battery issue(using a wireless) but when i tried my touchpad its nit working too. I tried searching in google how to fix it but none of it worked, from updating the driver,system restore and the problem still happens in safe mode. I check the device manager and i noticed that under mice and other pointing device only my wireless mouse is recognize and as soon as i unplug the mouse, the mice and other pointing device completely dissappear in the option. Even though the mouse is recognized it doesnt work. So what could i do to try to fix it?
      My ComputerSystem Spec
  2.    26 Apr 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,117
    Windows 10 Pro Build 1703

    Hi cauyao615.

    Might I suggest unplug all USB devices. Unplug power cord and remove battery. Press and hold power button for 30 secs.

    Re-assemble, do not plug in any USB devices. Boot. Test.


    Ken
      My ComputerSystem Spec
  3.    26 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi cauyao615.

    Might I suggest unplug all USB devices. Unplug power cord and remove battery. Press and hold power button for 30 secs.

    Re-assemble, do not plug in any USB devices. Boot. Test.


    Ken
    Hey did exactly what you suggested and the first time i did it the mouse cursor became visible, it was at the center of the screen but i still couldnt make it move with the touchpad and i plugged in my usb mouse and that doesnt work too. I did it a few moret times but cursor never showed up again and still could make either the touchpad or the mouse to work. Do you have anymore suggestion?
      My ComputerSystem Spec
  4.    27 Apr 2017 #4
    Join Date : Apr 2017
    Posts : 5
    Windows 10
    Thread Starter

    Bump anyone got any suggestion on how to fix my problem? My touchpad not being on the mice and other poiting devices really bothers me, i think its malfunctioning and hi-jacking my mouse to function
      My ComputerSystem Spec
  5.    27 Apr 2017 #5
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1703

    A good way to start in diagnosing these kinds of problems is to first determine whether you are dealing with a hardware problem or a software (Windows or driver) problem.

    The best way to do that is to download a copy of Ubuntu to a USB stick. Ubuntu is a stand-alone Linux operating system. You can run (boot) Ubuntu off the stick, so you do not need to install it on your hard drive.

    If your problem disappears while in Ubuntu then you will know that it is a software problem.
    If the problem still happens in Ubuntu then it is defective hardware.
    Know which it is will determine what your next steps will be.
      My ComputerSystem Spec

 


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