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  1.    25 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 5
    Windows 10

    Getting Code 10 error on usb microphone


    I have a editor keys sl300, which works on another computer. When I plug it into my computer though, I get a message saying "troubleshoot device" in devices and printers. The troubleshoot says that there is a problem with the drivers, which I have reinstalled multiple times. Under task manager, it says that it it caused by:

    This device cannot start. (Code 10)

    {Operation Failed} The requested operation was unsuccessful.

    How would I fix this?

    I have tried reinstalling drivers, changing USB ports, uninstalling and disabling the microphone to no avail.

    Thanks in advance.
      My ComputerSystem Spec
  2.    25 Apr 2017 #2
    Join Date : Jan 2014
    Inverness
    Posts : 1,187
    Win 10

    Have you downloaded the driver from the vendor's site, for Win 10?

    Here is a statement on the vendor's site about this:

    Windows 8 and 10 - 64bit Driver:
    The microphone works perfectly with Mac and PC with no drivers required. If you're running Windows 8.1 or Windows 10 64bit, some systems now required signed drivers to enable the microphone. *To enable this for your 64bit Windows machine, simply download this driver:*64bit Extreme Driver.*
    Here is the link to the site
    The SL300 Condenser USB Microphone - Both Mac PC Compatible - Used by thousands of professional recording artists | Editors Keys


    (I have a recording studio using Cakewalk Sonar, but I don't use USB mic's).
      My ComputersSystem Spec
  3.    25 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 5
    Windows 10
    Thread Starter

    Yes I have, and have reinstalled it as well. It dosesn't solve the problem unfortunatley.
      My ComputerSystem Spec
  4.    25 Apr 2017 #4
    Join Date : Jan 2014
    Inverness
    Posts : 1,187
    Win 10

    Did you install the drivers first and then connect the mic? If you connect the mic first and then the drivers the installation usually fails.

    If you have a System Restore point that is BEFORE you first tried to install the mic, use that to go back (gives a clean start) and then install the drivers first then connect the mic and see if it works.

    If you don't have a restore point, connect the mic, go to the Device Manager, uninstall the mic and the drivers in the device manager. Disconnect the mic and reboot the PC. After Windows starts, try another installation, installing the drivers first.
      My ComputersSystem Spec
  5.    25 Apr 2017 #5
    Join Date : Apr 2017
    Posts : 5
    Windows 10
    Thread Starter

    I installed the drivers first, but still getting the same issue
      My ComputerSystem Spec
  6.    25 Apr 2017 #6
    Join Date : Jan 2014
    Inverness
    Posts : 1,187
    Win 10

    Select "Run as Administrator" when you install the drivers and see if that makes any difference. Also, since drivers are also for Win 8.1, install the drivers in a Win 8.1 compatibility mode and see if that makes any difference.
      My ComputersSystem Spec
  7.    25 Apr 2017 #7
    Join Date : Apr 2017
    Posts : 5
    Windows 10
    Thread Starter

    So after trying that, it now recognised the correct microphone, rather than "USB audio", and says it is working correctly for a few seconds, then reverts to:

    This device cannot start. (Code 10)The I/O request was canceled.
      My ComputerSystem Spec
  8.    25 Apr 2017 #8
    Join Date : Jun 2016
    Posts : 16
    Windows 10 Pro

    Go to nirsoft.net. They have a lot of useful utilities. One I believe is called USBDeviceView. May help you troubleshoot. In my case I was constantly getting USB device disconnect dings for no reason, all my devices were working properly. I was able to find a USB device that didn't exist and deleted it.
      My ComputerSystem Spec
  9.    25 Apr 2017 #9
    Join Date : Apr 2017
    Posts : 5
    Windows 10
    Thread Starter

    Thanks for the reply. I've tried uninstalling the mic from USBDeviceView, but i'm still getting the same error. Everything else looks normal.
      My ComputerSystem Spec
  10.    25 Apr 2017 #10
    Join Date : Jun 2016
    Posts : 16
    Windows 10 Pro

    You're welcome. Sorry it didn't help.
    Of interest, nirsoft.net is blocked by the company I support. Some of the utilities look as if they could be used by hackers.
      My ComputerSystem Spec

 
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