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  1.    19 Apr 2017 #1
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit

    Serious bluetooth issues


    I have some serious problems with my bluetooth gear.

    1. Connecting my headphones while im playing a game causes windows to crash completely (windows basically freezes) and I have to log out or reboot my computer.

    2. Windows refuses to connect my headphones after a fresh install. I have installed the latest bluetooth drivers from broadcom. (This was solved by enabling the background intelligent transfer service in services.msc. I had to browse through hours of useless answers from microsoft customer service to find this. Apparently, windows 10 has the bluetooth driver management service enabled by default, which allows you to pair your bluetooth headphones. But it doesn't have the background intelligent transfer service enabled, which seems to be required to connect bluetooth headphones. So make sure to have both services enabled in services.msc. This is a combination of bad software design and incompetent customer support.)

    3. Windows is refusing to let me use my bluetooth keyboard. Windows doesn't find it sometimes when its powered on. After about 2 hours of trying to connect my keyboard, windows sometimes finds it if im lucky, then asks me for a pairing code, without giving me a pairing code. Windows then refuses to connect my keyboard to my computer because windows wants a pairing code without showing what the pairing code is, basically preventing me from using my keyboard. This is insanely frustrating.

    4. My headphones doesn't automatically connect when I power them on. I have to go to control panel, click sound and right click on the headphones and connect them manually everytime I boot my pc. (This seems to have solved itself, I'm not sure what the solution was.)

    5. Sometimes there is no sound in my headpones if i power them on while playing a game on steam or watching a video on youtube. I have to restart the game or refresh the video to get the sound to work.

    My PC is a Lenovo K450.
    My bluetooth usb adapter is a belkin usb bluetooth 4.0 adapter.
    My headphones is a pair of harman kardon soho wireless.
    My keyboard is anker ultra compact bluetooth keyboard, previous keyboard was anker t300 bluetooth keyboard.
    System specs are in my profile.
    Last edited by Cerawy; 11 Oct 2017 at 11:47.
      My ComputerSystem Spec
  2.    19 Apr 2017 #2
    Join Date : Jan 2014
    Indiana/Florida
    Posts : 1,497
    Windows 10 Home x64

    You say this has been happening for YEAR'S? If its been going on for that long I would have to think its related to your motherboard. Might be time to get a new machine. Does it do this right after a O.S. install or re-install? Have you tried uncoupling all your Bluetooth devices and recoupling them? Have you updated your BIO'S and/or chipset? You could try a system file check, but if its been going on for that long I really think it's probably organic in nature.

    Run SFC Command in Windows 10 - Windows 10 Customization Tutorials

    Some system spec.'s might help us to determine any other causes ...........
      My ComputerSystem Spec
  3.    20 Apr 2017 #3
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    Is there a quickfix to permanently disable the duplicate headset as well as the headset in recording devices? Because that is what's causing the most problems, it creates a really annoying echo and disabling them causes windows to freeze/crash, and even if I should somehow manage to disable them windows will enable them again without my permission. The only way I can get sound in my bluetooth headphones is by turning them on, going into audio devices, disabling the duplicate headset, disabling the headset in recording devices and then rebooting my computer. I have to go through this everytime I want to use my bluetooth headphones.
      My ComputerSystem Spec
  4.    20 Apr 2017 #4
    Join Date : Aug 2014
    Forever West
    Posts : 3,921
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    You should be able to disable the sound adapter built onto the motherboard via a setting in the BIOS. I know the computers I've had to deal with and their onboard Ethernet/NIC adapters had that setting, useful when using an add-in card instead, kept Windows from finding the onboard..
      My ComputerSystem Spec
  5.    27 Apr 2017 #5
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    I think I might have solved some of the problems by disabling nvidia high definition audio, realtek high definition audio and the duplicate pair of headphones in windows device manager..


    Quote Originally Posted by Berton View Post
    You should be able to disable the sound adapter built onto the motherboard via a setting in the BIOS. I know the computers I've had to deal with and their onboard Ethernet/NIC adapters had that setting, useful when using an add-in card instead, kept Windows from finding the onboard..
    I checked the bios but I don't see any options like that.
    Quote Originally Posted by indianacarnie View Post
    You say this has been happening for YEAR'S? If its been going on for that long I would have to think its related to your motherboard. Might be time to get a new machine. Does it do this right after a O.S. install or re-install? Have you tried uncoupling all your Bluetooth devices and recoupling them? Have you updated your BIO'S and/or chipset? You could try a system file check, but if its been going on for that long I really think it's probably organic in nature
    Yes, it happens after reinstalling windows, and I have tried uncoupling my bluetooth devices many times. I have the latest chipset drivers, but I don't know how to update my bios. I could try and test the headphones on my laptop if you want?
    Last edited by Cerawy; 11 Oct 2017 at 11:56.
      My ComputerSystem Spec
  6.    09 Jun 2017 #6
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    I just tested this problem with my laptop and the problem is the same..
      My ComputerSystem Spec
  7.    16 Jun 2017 #7
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    Serious bluetooth issues


    still got these problems
    Last edited by Cerawy; 04 Oct 2017 at 09:11.
      My ComputerSystem Spec
  8.    17 Jun 2017 #8
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    bumping.. in serious need of help
    Last edited by Cerawy; 02 Oct 2017 at 06:32.
      My ComputerSystem Spec
  9.    25 Jun 2017 #9
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    I bought another bluetooth keyboard, same problem. Windows refuses to connect the keyboard. Seems like I need a way to completely disable the system with pairing codes to be able to connect my bluetooth keyboard.
    Last edited by Cerawy; 04 Oct 2017 at 07:01.
      My ComputerSystem Spec
  10.    25 Jun 2017 #10
    Join Date : Feb 2017
    Posts : 240
    Windows 10 pro 64-bit
    Thread Starter

    I think I may have solved this. I disabled all the sound drivers that I do not use in device management because they were seriously conflicting. I also bought a new pair of bluetooth headphones, harman kardon soho wireless. I can connect my headphones to my PC now by simply clicking the bluetooth button one time. Update: nevermind, didn't solve the problems.
    Last edited by Cerawy; 05 Oct 2017 at 06:09.
      My ComputerSystem Spec

 
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