External Hard Drive (WD Elements) is visible in PW but not in explorer

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  1. Posts : 16
    Windows 10 64Bit Pro
       #1

    External Hard Drive (WD Elements) is visible in PW but not in explorer


    My WD Element HDD is not working after I plug it in to my WDTV unit. I tried to recover my files using PW but I'm unable recover it can anyone please help me..

    How it shows in Explorer

    External Hard Drive (WD Elements) is visible in PW but not in explorer-1.png

    but it does not appear in Disk Management

    External Hard Drive (WD Elements) is visible in PW but not in explorer-2.png

    HDD is visible in PW

    External Hard Drive (WD Elements) is visible in PW but not in explorer-3.pngExternal Hard Drive (WD Elements) is visible in PW but not in explorer-4.png
      My Computer


  2. Posts : 9,783
    Windows 10 Home 64bit Version 21H2
       #2

    Hi cobrasl,

    Welcome to Ten Forums.

    I have read about many people experiencing similar problems when they connected their HDD to WDTV. My quick search was unable to find any tangible solution to restore the HDD itself without resorting to a data recovery process.

    I would still wait to see if anyone else comes up with solution.

    Since you have attempted data recovery, I would say that you will not be able to recover the data with Partition Wizard though it shows that all your data is still there. You will have to use TestDisk to recover the data and copy it to another drive.

    Preparation for Data recovery:

    1. Download TestDisk for Windows from here TestDisk Download - CGSecurity ( The second in the list.)( Do not download " Windows 64 bit" - that is not for you) Extract the testdisk-7.0.win.zip to the root of your system drive C:. You will run testdisk_win.exe in the extracted testdisk-7.0 folder.
    2. On another external drive to which you want to copy the data create a folder named Recovery. This will be your Destination drive and Destination folder to copy the files.

    Recovery Process: To be continued after a break

    Caution: Do not try to use TestDisk on your own. Wait for specific instructions that will follow.
      My Computer


  3. Posts : 16
    Windows 10 64Bit Pro
    Thread Starter
       #3

    Thank you Jumanji.. I will try this and I'm waiting for ur solution..
      My Computer


  4. Posts : 16
    Windows 10 64Bit Pro
    Thread Starter
       #4

    Hi...

    This is what I got when I run the app..

    External Hard Drive (WD Elements) is visible in PW but not in explorer-1.png
      My Computer


  5. Posts : 9,783
    Windows 10 Home 64bit Version 21H2
       #5

    Continued:

    Plug in your 1TB WD Elements drive from which you want to recover the data.

    Plug in your Destination drive with Recovery folder in it.

    Run testdisk_win.exe ( You will navigate in the TestDisk Window to select/highlight using the Up/Down and Left/Right Arrow Keys. At anytime you can close TestDisk by clicking on the X in the top Title bar.)

    Follow the process outlined in my post #6 here https://www.sevenforums.com/hardware...ml#post3301749

    First Screen: As instructed. No change

    Second screen: Should show your 500GB System disk, 1TB WD Elements Disk and your Destination Disk followed by the drives. Select/highlight your 1TB WD Elements Disk. (Please take a screenshot and post for me to see what shows up) Proceed is already highlighted. Press ENTER

    Third Screen: As instructed therein

    Fourth Screen: As instructed therein

    Fifth Screen: Does it show your single partition in the disk? What is highlighted? If
    [List] is not highlighted, move the highlight to
    [List] and press ENTER

    Sixth Screen: Do you see all your files ?

    If yes, copy the files to the Destination Disk Recovery Folder.

    Copying files listed by TestDisk during Recovery : My post #28 here https://www.sevenforums.com/hardware...ml#post2395385
      My Computer


  6. Posts : 9,783
    Windows 10 Home 64bit Version 21H2
       #6

    I continued without seeing your posts. You downloaded the beta version. Delete that folder. Please download the non-beta Windows version.

    External Hard Drive (WD Elements) is visible in PW but not in explorer-19-04-2017-22-47-42.jpg
      My Computer


  7. Posts : 9,783
    Windows 10 Home 64bit Version 21H2
       #7

    I am off to bed now. Hope you will be able to manage the recovery with the inputs given. I shall return only tom morning that is after another 8 to 10 hours depending upon when I get up.
      My Computer


  8. Posts : 16
    Windows 10 64Bit Pro
    Thread Starter
       #8

    Thank you Jumanji... I will update you regarding the status..give me little time..
      My Computer


  9. Posts : 16
    Windows 10 64Bit Pro
    Thread Starter
       #9

    In TestDesk I'm getting following message..


    External Hard Drive (WD Elements) is visible in PW but not in explorer-1.png
      My Computer


  10. Posts : 16
    Windows 10 64Bit Pro
    Thread Starter
       #10

    Furthermore, to get following options I have to unplug WD Elements HDD

    External Hard Drive (WD Elements) is visible in PW but not in explorer-1.png

    or else it's just display Please wait...
      My Computer


 

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