iPhone won,t connect win 10 Pro

Hi People ,

Iv,e exhausted my troubleshooting skills with this issue .

Problem : No iPhone will connect to my Alienware 13 running windows 10 pro version 1703 build 15063.138 .

There are 3 USB 3.0 ports , One on left Two on right . When I connect to one on left nothing happens ,absolutely nothing .
When I connect to any of the ports on the right the iphone starts buzzing ,flashing . itunes sees the iphone then it disappears , windows sees it then it disappears . This continues in a loop flashing on and off , iphone banner pops out then goes away repeatedly .

In device manager the apple iphone driver is present then disappears for a few seconds then comes back on and off .

Here is the strangest thing , I found apple iphone drivers on line and downloaded unzipped and went through a driver update and browsed to the downloaded drivers and they worked , everything was working both in windows and itunes and I was a happy Easter bunny BUT when I went back later after my laptop had been to sleep the same fault came back ,the drivers had disappeared and when I tried to update them again it wouldnt work .

The iPhones ( 3 off) all work on wifes ,sons and a spare old win 10 laptop .
The cables work on all other laptops and all iphones .

Ive scoured Dell forums ,tried anything and everything suggested , reinstalled itunes latest version . browsed to c:\program files\common files \apple \mobile device support . x 86 too .

I don't know if its a windows or a Dell specific issue .
Its not a hardware fault with iphones or USB ports as all other devices I have work on the ports , USB drives , samsung phones ,DVD drive.

Any help greatly appreciated .

Thanks

Does it work on a USB 2.0 port?

It works on everything except the dell alienware laptop and ive tried everything suggested from dell alienware forum .
However when I used a genuine apple cable(borrowed form grandson) I got things nearly working on the dell with only a yellow triangle in portable devices /apple iphone ,so it looks like a genuine cable is a must . So given that I have a genuine apple cable in the post how do I get rid of the exclamation mark in device manager under portable devices apple iphone.
I see something about MTP USB drivers must be used , it needs to be the apple driver but ive went through EVERYTHING to update this and i get an error " windows cant load the driver " or something similar . I have went through the stop / start services routine too .

Hi Bastet , Thanks for you help I have done part of this step but not selected the have disc . I browsed to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers but reports windows alreday has the most up to date driver . Ive tried going to usbaapl64 ,right clicking and selecting install , it says installed successfully but nothing changes .
I,m waiting on a new apple cable arriving . I am no expert but believe this is a dell hardware problem as I can connect to another 3 laptops on win 10 no problem and with a cheap cable .

To rephrase my last statement I believe the dell hardware is working fine but there,s a clash somewhere with drivers ( forgive my unprofessional way of putting it )

From my friendly alienware community ...


Alienware community

Re: Unknown device &iphone not connectiong
reply from speedstep in Alienware Forum - View the full discussion

You are missing Chipset Drivers as well as INTEL RST Drivers and other Drivers.

I suspect that this system came with windows 8 and not 10. Latest version of Itunes must be installed After Chipset and After Old Itunes is removed and system restarted. Also you cannot sync with more than 1 PC at a time and the Iphone must "Trust" the pc that you attach it to.



Iphones and Itunes are not Dell products and not supported here.



Intel(R) Quick Resume Technology DELL R114862



Intel Viiv, v.QRT 1.0.0.1093, A01 Driver Details | Dell US


ACPI\CPL0002\2&DABAFF&0

Dimension 5150C
Dimension 9150/XPS 400
XPS 200
XPS 400/Dimension 9150

Intel Viiv, v.QRT 1.0.0.1093, A01
The Intel(R) Quick Resume Technology Driver
(Intel(R) QRTD) software component provides
the Away mode capability for Intel(R) Viiv(TM)
technology systems.

Intel(R) Quick Resume Technology

This is now called INTEL AMT and VPRO
Intel® vPro™ Technology



http://ftp.us.dell.com/app/r114862.zip

AND THIS
Alienware community
Re: Unknown device &iphone not connectiong
reply from speedstep in Alienware Forum - View the full discussion
Repair Apple Software Update from the programs & features control panel, and then try again. For general advice see Troubleshooting issues with iTunes for Windows updates. The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies. The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software. Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed. You did not say you installed the CHIPSET Drivers.
Since this came with windows 8 and not 10 there likely wont be 10 versions.

But you MUST INSTALL the 32 or 64 bit version based on which you have.

And you MUST INSTALL Directx June 2010
Download DirectX End-User Runtimes (June 2010) from Official Microsoft Download Center
And you MUST ENABLE Legacy Direct play in control panel, all control panel items, programs and features, Turn windows features on and off. You have to be ONLINE when you do this because it will insist on downloading from the internet.
https://community.dell.com/servlet/J...4/FEATURES.jpg

DOWNLOADED FROM APPLE NOT MALWARE SITES.
You did not say what version ipod ipad iphone you have or which IOS version.
Newer versions DO NOT SUPPORT older devices.
Download iTunes 12.4.3 for Windows (64-bit - for older video cards)

If you haven’t already, try using the recommended installer first.
Current version is 12.6.0 64 bit for windows
iTunes - Download iTunes Now - Apple

I recommend using the steps in the following article:

If iTunes doesn‘t recognize your iPhone, iPad, or iPod

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support