Windows 10 Creators Update bug: USB 3.1 Port shown as Unspecified

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  1. Posts : 11
    Windows 10
       #1

    Windows 10 Creators Update bug: USB 3.1 Port shown as Unspecified


    Just updated to the Creators Update and had a small issue. My USB 3.1 port is listed on by Notification bar as being able to "Safely Remove Hardware and Eject Media." as USB Root Hub 3.0 (https://i.imgur.com/G5VVb36.png)

    Now when checked Device and Printers, it shows up under Unspecified as "USB Root Hub (USB 3.0)" and then checking Hardware shows up as this (https://i.imgur.com/x0E3To5.png)

    I am not really too sure how to get this fixed, but it only started occuring after updating to the new Creator Update. Anyone know how to fix this?
      My Computer


  2. Posts : 3,644
    Windows 11 Pro 64 Bit 21H2
       #2

    What is the make and model# of your computer/motherboard?
    Go to the manufacturers support/download drivers, type in your make and model # and download the USB 3.1 driver for your model.
      My Computer


  3. Posts : 11
    Windows 10
    Thread Starter
       #3

    spunk said:
    What is the make and model# of your computer/motherboard?
    Go to the manufacturers support/download drivers, type in your make and model # and download the USB 3.1 driver for your model.
    My motherboard is a gigabyte z170 gaming 5 with an i5 6600k.
      My Computer


  4. Posts : 434
    Windows 10 Pro 64bit
       #4

    Hello devyeah
    Download these drivers and install http://download.gigabyte.asia/FileLi...erbolt_x64.zip
      My Computer


  5. Posts : 6
    10
       #5

    devyeah said:
    Just updated to the Creators Update and had a small issue. My USB 3.1 port is listed on by Notification bar as being able to "Safely Remove Hardware and Eject Media." as USB Root Hub 3.0 (https://i.imgur.com/G5VVb36.png)

    Now when checked Device and Printers, it shows up under Unspecified as "USB Root Hub (USB 3.0)" and then checking Hardware shows up as this (https://i.imgur.com/x0E3To5.png)

    I am not really too sure how to get this fixed, but it only started occuring after updating to the new Creator Update. Anyone know how to fix this?
    I had same issue exactly same as your motherboard.

    ZyKLon said:
    Hello devyeah
    Download these drivers and install http://download.gigabyte.asia/FileLi...erbolt_x64.zip
    Thanks, but it didn't help.

    anyone has another fix or solution ?
      My Computer


  6. Posts : 434
    Windows 10 Pro 64bit
       #6

    You can try install Chipset drivers http://download.gigabyte.asia/FileLi..._100series.zip
      My Computer


  7. Posts : 193
    Windows 10 Enterprise LTSB N 1607 x64
       #7

    @devyeah: If you're really trying to report a bug, TF is the wrong place. I'm sure Microsoft monitors TF but they don't own it. They have their own official forums. Report it there instead.
      My Computer


  8. Posts : 6
    10
       #8

    ZyKLon said:
    You can try install Chipset drivers http://download.gigabyte.asia/FileLi..._100series.zip
    It also didn't help.
    AnonVendetta said:
    @devyeah: If you're really trying to report a bug, TF is the wrong place. I'm sure Microsoft monitors TF but they don't own it. They have their own official forums. Report it there instead.
    I think this isn't a windows bug, this is a gigabyte usb 3.1 driver bug.
      My Computer


  9. Posts : 11
    Windows 10
    Thread Starter
       #9

    I installed all the drivers related to my motherboard and the usb 3.1, btw i have to update the bios to the latest version, F21 something that I do not suggest because it gave me a lot of system instability and i have to downgrade to version F5 again.
      My Computer


  10. TV2
    Posts : 2,011
    W10 Pro 20H2
       #10

    Sometimes the simplest solutions get overlooked.
    Have you tried going into Device Manager and uninstalling the USB 3.0 devices found under Universal Serial Bus controllers?
    When you restart the PC Windows will discover the devices and reinstall them.

    Don't forget to uninstall the xHCI Root Hubs, although they should go when you uninstall the USB 3.0 controllers.
      My Computers


 

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