Windows 10 Creators Update bug: USB 3.1 Port shown as Unspecified

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  1. Posts : 5,817
    Win 11 Pro (x64) 21H2
       #51

    Don't think there's an issue


    devyeah said:
    Just updated to the Creators Update and had a small issue. My USB 3.1 port is listed on by Notification bar as being able to "Safely Remove Hardware and Eject Media." as USB Root Hub 3.0 (https://i.imgur.com/G5VVb36.png)

    Now when checked Device and Printers, it shows up under Unspecified as "USB Root Hub (USB 3.0)" and then checking Hardware shows up as this (https://i.imgur.com/x0E3To5.png)

    I am not really too sure how to get this fixed, but it only started occuring after updating to the new Creator Update. Anyone know how to fix this?
    devyeah said:
    Thanks you very much to all.

    After re-reading your original post above, I'm not seeing where you have or ever had an issue. You have an unpacified device in printers and drivers, but this is common and many of us have those. This is mine....Windows 10 Creators Update bug: USB 3.1 Port shown as Unspecified-unspecified-devices.jpg
    No issues with either my USB AIO Corsair Cooler, nor my USB ports.

    If you actually had a USB issue, it would have shown up in Device Manager with a yellow triangle as shown in this example here....

    Windows 10 Creators Update bug: USB 3.1 Port shown as Unspecified-usb-issue.png

    As long as there are no exclamation marks (!), question marks (?) or yellow triangles in Device Manager, all is good.

    Additionally, you can check what the unspecified item is, and if it is properly working by right clicking the item, choosing Properties, click the Hardware tab, and click Properties. If there's an issue you'll see it. If not, it'll look like this...

    Windows 10 Creators Update bug: USB 3.1 Port shown as Unspecified-id-unspecified.png

    Bottom line is you've shown no real issue, and certainly not one where Creator broke something.

    BTW you can see this thread here. Same thing, no issue.

    Hope this helps :)
      My Computers


  2. Posts : 2
    W10 PRO x64
       #52

    Hi,

    same problem here with a ga-z170x-gaming 7 motherboard and creators update.

    In my case the problem is that appears to unplug and not existing usb-hub.

    I made contact with gigabyte support and Microsoft boards, both of them blame the the other part.

    Greetings and hope this get fixed soon.
      My Computer


  3. Posts : 1,020
    Windows 10 Pro 20H2 19042.572
       #53

    Sygnus21 - Thanks for your last post. I really was confused after reading the OP's first post. Yes the Creators update was the first release of W10 to show that "USB Root Hub" in devices and under "Safely Remove". I have a "GA-Z170X-UD5" MB and it has the USB 3.1 support. If I plug in a USB 3.0 External drive into the 3.1 port, it indeed runs at USB 3.0 speed. I do believe MS changed something in the Creators update on how they handle USB 3.1. IDK, I'm not an expert.

    My problem is finding a compatible USB 3.1 Enclosure. There are several out there, but most will not handle the speed when running on my I7 system. The 2 that I have work great on a USB 3.0 port, but when plugged into the 3.1 port, fail to handle the full speed of USB 3.1 and normally end up hanging the application that was using that device. I also have several USB 3.0 external enclosure's that are OK when being used as 3.0 devices and several that do not (they end up hanging the application as in USB 3.1). I have a mid range AMD laptop that has USB 3.0 support, and all of the USB 3.0 devices run OK there. I have called and discussed these issues with 2 different manufactures, they both replaced these units, but still no winning. I noticed and pointed out to the Manufactures, there are several chipsets available that they use in their units. some work some do not. The only good news is that the ones that fail on my I7 system, also have Esata capability. Its almost as fast as USB 3.0.
      My Computers


  4. Posts : 5,817
    Win 11 Pro (x64) 21H2
       #54

    storageman said:
    Sygnus21 - Thanks for your last post. I really was confused after reading the OP's first post. Yes the Creators update was the first release of W10 to show that "USB Root Hub" in devices and under "Safely Remove".

    I'm pretty certain that hub was there before the update. I say that because I had a Gigabyte GA-Z170X-Gaming GT before the update was released and I thought I remembered seeing that hub under Devices & Printers before.

    Also, some people were complaining about Windows USB 3.1 support before the creator release. I myself had an issue before the release as posted here. In fact, in factored in to my decision to move to a Z270 board as I suspected my board was defective. I posted the issue here - Gigabyte Z170 \ H170 \ B150 Discussion, Help and Owners Club ( Ultra durable and Gaming editions ) - Page 152. Even though that date is after the Creator release, I had it prior to. In fact I was hoping the Creator update fixed it, but it never did.

    I have a "GA-Z170X-UD5" MB and it has the USB 3.1 support. If I plug in a USB 3.0 External drive into the 3.1 port, it indeed runs at USB 3.0 speed. I do believe MS changed something in the Creators update on how they handle USB 3.1. IDK, I'm not an expert.

    That would be normal procedure. USB speeds are only as fast as the slowest item in the chain. Thus if you run a USB 3.0 device on a 3.1 port, you're only going to get 3.0 speeds. Many people think just because they plug a device into a fast port, it's going to run at that port's speed, but that's not the case as explained above. If you want 3.1 speeds, you'll need a 3.1 device. This is nothing new and has been that way for years - 2.0 vs. 3.0 for example. This isn't a MS issue, but a specification rule.

    My problem is finding a compatible USB 3.1 Enclosure. There are several out there, but most will not handle the speed when running on my I7 system. The 2 that I have work great on a USB 3.0 port, but when plugged into the 3.1 port, fail to handle the full speed of USB 3.1 and normally end up hanging the application that was using that device.

    I also have several USB 3.0 external enclosure's that are OK when being used as 3.0 devices and several that do not (they end up hanging the application as in USB 3.1).

    1) - As explained above, if you want USB 3.1 speeds, you'll have to use a 3.1 device.
    2) - That said, you shouldn't be experiencing hangs since USB 3/3.1 is supposed to be backwards compatible. However, there may be an instance where plugging in a device on a USB 3.1 post may cause issues. I've experienced this myself with an Epson printer where it would disconnect on the 3.1 port, but run fine on a 3.0 port. However, as I posted here - Gigabyte Z170 \ H170 \ B150 Discussion, Help and Owners Club ( Ultra durable and Gaming editions ) - Page 146, if you find your ports are dropping or having issues, try reinstalling the Intel Management Engine Interface drivers. Solved my issue.
    My reply above in red.

    In the end, I truly don't believe the Creator update is responsible for any USB3.1 issues since I stated earlier, these purported issues predate the Creator update.

    Anyway since moving to a new Z270X Gigabyte motherboard (GA-Z270X Gaming 8), I've had no issues, especially USB issues. Currently running the latest version of Windows 10 Pro x64, Creator. You can see my board and thoughts here - 2017 Hardware Thread - Page 120 - Windows 10 Forums. System specs listed in "My Computer".
      My Computers


  5. Posts : 5,817
    Win 11 Pro (x64) 21H2
       #55

    Just to show this isn't a Creator issue only, have a look at this...

    Windows 10 Creators Update bug: USB 3.1 Port shown as Unspecified-win-7-devices-printers.png

    The OS... Windows 7. Source: CCR not recognising your Cricut
      My Computers


  6. Posts : 1,020
    Windows 10 Pro 20H2 19042.572
       #56

    Yes - but, prior to the Creators edition, "Safely Remove" never had "USB Root Hub (USB 3.0)" as a removable device, but its not really removable.

    I didn't mean to imply that there are issues with USB 3.1 in 1703. I agree other than what I mentioned above, it works.
      My Computers


  7. Posts : 5,817
    Win 11 Pro (x64) 21H2
       #57

    storageman said:
    Yes - but, prior to the Creators edition, "Safely Remove" never had "USB Root Hub (USB 3.0)" as a removable device, but its not really removable.

    You might be right but it's not hindering anything. I use removable drives all the time including a USB 3.0 Passport external drive, a Western Digital USB 3.0 My Book external drive, and a USB 3.0 SandDisk Thumb drive. No USB or eject issues there. Just click on the device you want to eject and done. No fuss, no muss. That said, I normally just unplug my external drives without issue.

    Regardless I don't see the root hub as an issue. That's me.

    Peace
      My Computers


  8. Posts : 736
    Windows 10 x64 Pro
       #58

    hate to bump such an old post, but mine is seeing little action, and since there appears to be little info on the net (that or im not using the right search words) im getting to the point of shamelessness :P

    does this look to be the same problem? if so - what was you guy(s) solution? did it just work itself out?

    tenforums.com/drivers-hardware/143991-usb-drives-displaying-weird-icons-i-believe-usb-3-0-ports-only.html#post1763614
      My Computer


 

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