headset connected but not working / can't test sound of audio device


  1. Tom Degang
    Posts : 3
    win 10 64 bit
       New #1

    headset connected but not working / can't test sound of audio device


    I have plantronics headset that works on a laptop OS win 10 64bit.
    But it doesn't work on my desktop PC OS won 10 64bit.
    downloaded and installed the latest drivers.
    It's a plantronics legend UC headset
    on the audio device manager there are no bars next to the headset device.
    See screenshot.

    any ideas how to fix this?
    Attached Thumbnails Attached Thumbnails headset connected but not working / can't test sound of audio device-headset-no-green-bars.jpg  
      My Computer
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  3. Caledon Ken
    Posts : 30,178
    Windows 11 Pro x64 Version 23H2
       New #2

    Hi Tom Degang. Welcome to the TenForums.

    If you click on device will it allow you to configure? (Lower left) What does it have under properties, lower right.

    Could you share what type of sound card you have. With Realtek there is Realtek Audio manager with a separate set of settings.


    Ken
      My Computer
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  4. Tom Degang
    Posts : 3
    win 10 64 bit
    Thread Starter
       New #3

    Hi Ken,
    My soundcard is a NVIDIA high definition audio.
    I can't configure the device.
    See screenshots for properties
    headset connected but not working / can't test sound of audio device-sound.jpgheadset connected but not working / can't test sound of audio device-plantronics-properties-1.jpgheadset connected but not working / can't test sound of audio device-plantronics-properties-2.jpgheadset connected but not working / can't test sound of audio device-plantronics-properties-3.jpg
      My Computer
    Quote Quote

  6. Tom Degang
    Posts : 3
    win 10 64 bit
    Thread Starter
       New #4

    problem solved.
    Did a clean re-install of win 10.
      My Computer
    Quote Quote

 

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